Retail Asia Awards
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The Retail Asia Awards is a distinguished annual event that recognizes and honors outstanding achievements, innovations, and excellence within the retail industry across the Asia-Pacific region. Renowned for its commitment to celebrating the best practices and contributions in retail, the awards showcase a diverse range of categories encompassing various aspects of the sector.
TESTIMONIALS
What do our winners have to say about winning the award?
Daraz Group Bjarke Mikkelsen, Daraz Group CEO
Our vision at Daraz is to become a champion of South Asia that serves the needs of a hundred million customers and businesses by 2030. So, these awards- they tell me that we are on the right track and I’m just delighted to know that our initiatives are being positively received both by our customers and by our sellers. The awards will also be a huge encouragement to our almost ten thousand employees across the region who’ve worked so hard to get us here.
Daraz Group Bjarke Mikkelsen, Daraz Group CEO
Dmall China James Peng, Vice President of International Business Division
We are extremely glad to be recognised by Retail Asia magazine. We will continue to strive for innovation and are committed to serve the community and our customers. In addition, Retail Asia magazine is one of the most influential media in the Southeast Asia retail market. Winning the three awards will certainly help Dmall get more recognition globally.
Dmall China James Peng, Vice President of International Business Division
Eu Yan Sang (Singapore) Pte Ltd Serene Seow, Managing Director
From Eu Yan Sang Singapore, we are really humbled and honored to be awarded Singapore’s International Retailer of the Year award, as we know that this award recognises companies that have sound strategic direction that are innovative and have achievement in their business. This award is a testament of our strategic efforts and I’d like to take this opportunity to thank the team for their hard work.
Eu Yan Sang (Singapore) Pte Ltd Serene Seow, Managing Director
Food Folks @ Lau Pa Sat Pauline Png, Head of Food Services Customer Experience & Marketing and Food Folks concept lead for the FairPrice Group
I think it is a really great endorsement for the team that has worked so hard as well as the partners that we’ve worked with, like I’ve mentioned: Singapore Land Authority, the Tourism Board folks, together with NTUC, and all the local entrepreneur brands- I think that it just means that we are doing something right and we would like to continue to do that. We are forces of conviction and commitment in this concept and we hope that we can continue to do more.
Food Folks @ Lau Pa Sat Pauline Png, Head of Food Services Customer Experience & Marketing and Food Folks concept lead for the FairPrice Group
ITAB China Nils Lindqvist, VP Operations China and Head of ITAB China
It means a lot. This past year, it hasn't been easy on anyone. We had to fight, we had to adapt. This award is a great testament to that. It also shows the progress we’ve made in Asia as a company over the past two years- the ability we have to serve our clients, deliver solutions, and the strength of our teams. It also shows that there’s an appreciation and demand for more sustainability to be incorporated in physical retail spaces and we at ITAB, we really hope that we could be a part of driving sustainability within retailer stores and showrooms in the future as well.
ITAB China Nils Lindqvist, VP Operations China and Head of ITAB China
Jaykay Marketing Services (Pvt) Ltd. Nilusha Fernando, Head of Marketing
This win is a testament to the efforts and the amazing team behind the scenes, working hard to deliver for our customers and it also reflects the trust placed in us by customers. With these awards comes great responsibility to continue to strive towards improving the quality of life for our nation every step of the way and we believe this recognition will inspire us to do so.
Jaykay Marketing Services (Pvt) Ltd. Nilusha Fernando, Head of Marketing
Koala Sleep Japan Shota Adam, Marketing Director
Our teams’ ability to adapt and always prioritize the customers’ needs and the experience overall has been great and I feel that this is just for everyone at Koala- for being able to get through this past year. From the heart, it really means a lot- so, thank you. I’m honoured to accept this award on behalf of Koala.
Koala Sleep Japan Shota Adam, Marketing Director
Kmart Australia Limited Ian Bailey, Managing Director Kmart Group
I feel really honoured to have been awarded this Retail Asia- Retailer of the Year Award, it's truly fantastic for us to win the latter. I'd like to thank my team, it's really recognition for them across all the countries on which we operate. We're really honoured and privileged to be recognized in this way. I feel so pleased for the entire team. They worked so hard and they've done such amazing work throughout this period of time. I think for everybody who is involved in this success in Kmart for the last 12 months, I was really pleased for all of them that with this recognition, through this award.
Kmart Australia Limited Ian Bailey, Managing Director Kmart Group
KrisShop Pte Ltd Chris Pok, Chief Executive Officer
A big thank you to Retail Asia for this award and for all the hardwork and effort that Retail Asia has put in to organize this event, to celebrate retailers across the region especially in challenging times like this. To receive this award, the Omnichannel Strategy of the Year for Singapore is a huge honour for KrisShop, given such challenging times in the past year where we have lost most of our traditional business. This award is a testament to the KrisShop's team efforts, resilience and passion in driving the bond forward despite difficult times… This is a huge motivation for us in difficult times like this. Stronger wins help us soar higher. In times like this, we will continue to invest in areas to improve ourselves. There is such much for us to do. This is for the team, the team will be motivated by the fact that we have recognition. Thank you very much for this award. It has given us a strong boost in times like this when we need it.
KrisShop Pte Ltd Chris Pok, Chief Executive Officer
Lotus’s Thailand Aurakanda Attavipach, COO
On behalf of 50,000 colleagues, we would like to express our thanks to Retail Asia for this recognition. The award is a testament to the different hardwork and dedication of our team especially this year where it has been challenging due to the quick spread of COVID-19. 2021 has also been a very exciting year for us, as we are in the midst of rebranding Lotus. We are committed to provide great products and services at affordable prices, bringing innovations and technology to enhance our customer shopping experience in the years to come. We're honoured to receive the award. Our team has been working very hard to serve our customers in this difficult time. The success of this award will be celebrated across the organization. We are also hoping to encourage us to offer more to the market and bring in the latest innovation to enhance our customer shopping experience.
Lotus’s Thailand Aurakanda Attavipach, COO
Majid Al Futtaim Lifestyle Fahed Ghanim, Chief Executive Officer
We are honoured and proud to receive the two awards on behalf of our passionate and creative team that worked really hard to make that a truly unique concept. In Majid Futtaim, our pursuit of excellence is relentless and our focus to remain relevant and continue our growth journey is quite important so we continue making sure that we are fit for preference and we are able to remain relevant for the challenging and evolving landscape or the overall market that we exist in. It means a lot for us to win those two awards. I am quite humbled. It is really an affirmation that we are in the right direction. It distinguishes and recognises all the hours and days of planning, thinking, and execution of bringing that excellence. It is quite a nice appreciation for the team who worked hard, to make sure that we bring the best and raise the bar of what retail should be.
Majid Al Futtaim Lifestyle Fahed Ghanim, Chief Executive Officer
Makro Supermarket Roman Sayfulin, CEO
A big thank you to all our team who were connected to each other and to build this chain very quickly. We are really proud to get this nomination. We are the first retailer in Uzbekistan who won and it is really big for us. Thanks to all the people who are working in our company, who helped us to reach this target to become the best domestic chain in the country. It will be in our portfolio, in all our stores, the stickers that we are the best in the market.
Makro Supermarket Roman Sayfulin, CEO
NTUC Fairprice Co-Operative Tan Huey Ling, General Manager (Hypermarket)
We are delighted to receive the award for Singapore's Hypermarket of the Year. It is a testimony of the commitment and hard work by our team and the trust accorded to us by consumers. As a progressive retailer, we will continue to innovate and serve the needs of our community while keeping prices and supply of daily essentials stable for our customers.
NTUC Fairprice Co-Operative Tan Huey Ling, General Manager (Hypermarket)
NTUC Fairprice Co-Operative Traves Tan, General Manager (Supermarket/FP Shop)
We are honoured to receive the award for CSR Initiative of the Year. This award goes to our staff especially our frontliners for the working commitment in serving the needs of the community amidst pandemic. It is a great honour that I received this award on behalf of team Fairprice. I would like to express my heart-felt gratitude to all the stakeholders who came together to build this store against all odds, especially in the midst of a pandemic. We are grateful for this recognition. We will continue to work hard to serve our communities.
NTUC Fairprice Co-Operative Traves Tan, General Manager (Supermarket/FP Shop)
Pan Pacific Retail Management Harris Tan, Senior Merchandising Manager
Receiving this award provides validation that our hard work and teamwork and perseverance as a team during these challenging times has truly paid off and further boosts Don Don Donki’s teams’ determination to continue beating any future hurdles that come in our way. We are truly grateful in receiving these awards and rest assured that Don Don Donki will continue to strive in providing our customers the best shopping experience.
Pan Pacific Retail Management Harris Tan, Senior Merchandising Manager
Pinduoduo Inc. Andre Zhu, Senior Vice President of Global Affairs and General Counsel
We are thrilled and grateful to be recognized by Retail Asia Awards for our efforts to optimize online retail and the supply chain through innovation and technology. The award is an endorsement of our pioneering C2M model
Pinduoduo Inc. Andre Zhu, Senior Vice President of Global Affairs and General Counsel
Sharjah Cooperative Society Abdullah Al Huraimel, Executive Director, New Enterprises
The Retail Asia Awards are prestigious. Once we were recognized, we’re honoured and humbled to receive them. Winning three awards is a milestone we are all proud of. These awards are a reflection of our journey in the past few years and the developments we’ve made in the business based on the team’s honest intentions and agile actions. These awards will aspire to the quality of thinking, in the organization, and planning. On behalf of Sharjah Coop, we must thank our customers, businesses, government partners, and again, we thank Retail Asia again once more.
Sharjah Cooperative Society Abdullah Al Huraimel, Executive Director, New Enterprises
Softlogic Supermarkets Andrew Dalby, Chief Executive Officer
I think it’s validation of three years of incredibly hard work. The concept, from the sheet of paper three years ago, to what we have now- it proves that we took the right course. We’re recognized as one of the industry leaders in innovation and I think the award for the digital campaign was probably one of the most inspiring things for us because what started as an alternative campaign because of COVID and to try to use social media influencers (Instagram, Google) was innovative and good. The Supermarket of the Year was nice, I cannot deny, I think the disruption of the digital campaign was a very, very pleasant surprise, but I think, well worthy.
Softlogic Supermarkets Andrew Dalby, Chief Executive Officer
The Coffee Club Nick Bryden, Chief Executive Officer
For me, this is validation of the team’s efforts, validation of our franchisee’s efforts, and validation of our frontline workers many of whom fronted up during the heart of COVID, they kept serving our customers, they kept delivering their personally rewarding experience, and they were the ones who are able to deliver our promise. To see that as a brand that has reached wide across Asia, to be recognised for that will instill a lot of pride in the team and give us even more energy to double-down in our growth into the future.
The Coffee Club Nick Bryden, Chief Executive Officer
The Food Purveyor Geoff King, Chief Executive Officer
It means a lot. We don’t go out in search of awards- we work hard every single day to deliver great customer experiences, but when we get recognition and for Retail Asia magazine to recognise our efforts- it’s really humbling and uplifting. It is kind of a pat on the back for all our hard work we’ve been doing for the last eighteen months and years before that to get into this moment, but it is just a pat on the back. We need to keep going every single day and delivering that quality experience to our customers, but it’s nice to get that pat on the back and that recognition, so, thank you very much
The Food Purveyor Geoff King, Chief Executive Officer
The Mall Group Voralak Tulaphorn, Chief Marketing Officer
I think it’s a reward for the team, it’s something as a recognition. For us, it’s a big recognition. The first time it was announced and sent out to us, your email, I think everyone was screaming, yelling, (happy), laughing, and they are full of joy because their hard work has been recognised. I think, it’s just not just any individual, but every single one from operations, from store design, from the construction team, to the marketing, to the merchandisers, and how we operate today also today is very different from before as well and even our suppliers, our vendors, they all say that this is the Best Mall and they feel they are so proud to be part of The Mall Lifestores.
The Mall Group Voralak Tulaphorn, Chief Marketing Officer
Watsons Personal Care Stores (Philippines), Inc. Danilo S. Chiong, General Manager
These awards tell us that we are fulfilling our mission to help our customers look good, do good, and feel great. We want to thank Retail Asia for this award and for this affirmation. We are going to be inspired to push forward with all our initiatives with all of these awards. The times ahead will remain challenging, but we know that if we listen closely to our customers, and Watsons, colleagues, partners, like Retail Asia, we will be able to respond to these needs of our customers with agility as we continue to serve them better.
Watsons Personal Care Stores (Philippines), Inc. Danilo S. Chiong, General Manager
UNIQLO Yuki Yamada, CEO of UNIQLO Singapore and Malaysia
It’s a great honour for me to accept the Retail Asia Award on behalf of UNIQLO. We have truly appreciated getting recognised with this achievement. I’d like to thank the Retail Asia Awards team for organizing the awards, the judging committee for their trust in our brand, to our team and stakeholders of UNIQLO for their commitment, as well as our UNIQLO fans for their support through the years. To immerse as Singapore’s Apparel Retailer of the Year is very heartening for all of us.
UNIQLO Yuki Yamada, CEO of UNIQLO Singapore and Malaysia
YesStyle.com Limited Joshua K. Lau, Founder & CEO
It’s a wonderful and great recognition of our efforts over the past fifteen years, so, we are honoured to receive the award. We believe that we’ll be able to work with even more cosmetic brands and also assist them to reach a much wider audience in many of the customers in many of the countries, so, we are very delighted to receive the award.
YesStyle.com Limited Joshua K. Lau, Founder & CEO
SM Supermalls, 2022 Winner Steven T. Tan, President
Winning the Retail Asia Awards of 2022 is more than an accolade for us. It is a recognition of the collaborative effort that we have made in the past two years. This award is an acknowledgement of the hard work and perseverance of the whole SM Group. Our corporate partners, our national and local government partners, our MSMEs tenant partners, employees, agency frontliners, the volunteers and even our shoppers help each other foster and nurture partnerships together and bounce back stronger than ever in the most difficult moments in our history.
SM Supermalls, 2022 Winner Steven T. Tan, President
Swarovski, 2022 Winner Isla Daw, Head of Marcomm, SEA & India
This marks an important milestone for Swarovski in our global plus local campaign strategy. I’d like to thank everyone from the team that made this possible. Going forward we will continue to create thoughtful and engaging brand campaigns, and empower customers to celebrate their own unique self-expression. It’s a real testament to Swarovski’s efforts to build brand awareness in one of our key focus markets in the region and Swarovski has a very long history of passion, creativity, and innovation.
Swarovski, 2022 Winner Isla Daw, Head of Marcomm, SEA & India
Luxasia, 2022 Winner Dr. Wolfgang Baier, Group CEO
The award means a lot to us and to the whole team. It's a great recognition. A lot of hard work has been going into building our Omnichannel platform. And now basically, that really is a great recognition of that. And I think it will energize the whole team across Asia pacific.
Luxasia, 2022 Winner Dr. Wolfgang Baier, Group CEO
Petzone, 2022 Winner Fawaz W. Alenzi, CEO & Co-Founder
It is an honour to be a part of this prestigious event along with the region’s best retailers. I believe that we have always been operating as a regional retailer in our region. So, finally, we have some international recognition and attention from an international organisation like Retail Asia. It is a new milestone in our journey and we are really happy and pleased to be a part of this prestigious award.”
Petzone, 2022 Winner Fawaz W. Alenzi, CEO & Co-Founder
Sino Group, 2022 Winner Andrea Leung, Group General Manager, Marketing
We are deeply honoured to receive the title of the Marketing Initiative of the Year this year at the Retail Asia Awards. On behalf of Sino Group, I would like to thank Disney+ being our strategic partner and our other working partners, and our colleagues in Sino Group. Without their contribution, hard work, and creativity, we would not have been able to achieve this interesting and successful campaign. The award is a testament to our team’s aspiration for excellence and the efforts of the business opportunity that we try our best to create for our retail tenants. The recognition motivates us to strive for continuous improvement and win-win cooperation with our strategic partners and our tenants. We are inspired to work even harder to provide a greater experience to our customers and the general public to visit and spend in our Sino Malls.
Sino Group, 2022 Winner Andrea Leung, Group General Manager, Marketing
TFP Retail Sdn Bhd, 2022 Winner Geoff King, Chief Executive Officer
It’s a tremendous feeling to win this award. It’s a recognition that some of the work that we’re been doing is below the radar, not every customer or employee sees what we’re doing, but there’s recognition here for the work that we’re putting in. I think it’s proof that our Smiles programme does deliver value and does have a benefit, and it’s appreciated. It’s a way of thanking all those employees that put their time and effort into this programme to deliver smiles to needy communities. So, we’re very grateful for the recognition that Retail Asia gave us and we will share this with everyone in the organisation.
TFP Retail Sdn Bhd, 2022 Winner Geoff King, Chief Executive Officer
Ace Hardware Philippines, 2022 Winner Bernard Ong, Senior Vice President
On behalf of Ace Hardware Philippines, I’d like to thank Retail Asia for this award. We are deeply honoured by this recognition. We thank our customers, in the Philippines, who have given Ace the opportunity to provide home improvement solutions that best meet their needs. Finally, we thank all our ACE team members, especially those on the front lines who have made this possible- they truly embody our promise of “Ace, the helpful place. This affirms that we are on the right path in bringing to life our mission of “Ace, the helpful place”. Ace Hardware is celebrating its 25th year in the Philippines, this award coming at a milestone year sets a high bar of excellence for us to sustain. This inspires us to keep on innovating to deliver better solutions and better experiences to our customers in the next 25 years and beyond.
Ace Hardware Philippines, 2022 Winner Bernard Ong, Senior Vice President
The Penshoppe Group (Golden ABC Inc.), 2022 Winner Bryan Liu, VP for Strategy and Operations
It’s an affirmation that we’re doing something right. The teamwork is alive despite the challenges presented by the remote working set-up. We are only as strong as our people, so all the credit goes to the amazing teams working on transforming our processes and spearheading innovations to better serve our customers. At the same time, this reminds us that we can never fall into complacency because there is still so much we can do and bring to the table. All the winners in this year’s awards also inspire us to keep getting better at what we do. We owe it to our customers who continue to patronise our brands and to our fellow countrymen to give them something to be proud of.
The Penshoppe Group (Golden ABC Inc.), 2022 Winner Bryan Liu, VP for Strategy and Operations
Mannings Hong Kong, 2022 Winner Elisabeth Van Den Berkmortel, Commercial Director
It means a lot to us. It’s a terrific recognition of everyone’s efforts in Mannings. A launched campaign of this size is only possible with everyone’s help and efforts. We talked today about product developments, product design, and marketing, but in fact, this launch would not have happened without the magic of the supply chain especially during COVID, without our store team members who really love our products, and also take pride in them. So, it’s the whole team coming together and taking ownership of the launch and of the products to make this happen, and since that is the case, this award is really a team effort and a team win. So, it means a lot to us. Thank you so much for recognising that.
Mannings Hong Kong, 2022 Winner Elisabeth Van Den Berkmortel, Commercial Director
Elise Fashion Limited Company, 2022 Winner Yotaro Tokuo, Chief Executive Officer
It’s a great honour to receive the Retail Asia award. ELISE is still a young and growing company, but I think that as we receive this award- it marks as a milestone that we are truly the #1 women fashion company in Vietnam, not just in terms of store counts and sales, but also in quality. I would like to thank our loyal customers who have supported ELISE in the past 10 years, and also the employees and the suppliers, who have worked hard to make this happen.
Elise Fashion Limited Company, 2022 Winner Yotaro Tokuo, Chief Executive Officer
Watsons Philippines, 2022 Winner Jeff L. Go, COO
This means so much to us. Winning this again in this year’s Retail Asia Awards is indeed a testament of how we bring our mission to life. This award reassures that we are doing the right thing and we are able to meet our consumers’ evergrowing and changing needs and demands. We treat this both as an accomplishment, really, and as a challenge to us that we need to keep getting better everyday at what we do for our customers.
Watsons Philippines, 2022 Winner Jeff L. Go, COO
Mall of Dilmunia, 2022 Winner Seham Al Shabeeb, Marketing Manager
Thank you so much for this opportunity and many thanks to Retail Asia Awards team for this recognition. We are very happy for winning the Marketing Initiative of the Year award at the 17th Retail Asia Awards, thank you so much for that. Winning the Retail Asia award gave us the acknowledgement that we are on the right track and doing the right thing as we are still in our beginning of the Mall of Dilmunia.”
Mall of Dilmunia, 2022 Winner Seham Al Shabeeb, Marketing Manager
PT Supra Boga Lestari, Tbk, 2022 Winner Meshvara Kanjaya, CEO
We are really honoured to receive the award. These 3 awards really show appreciation to our commitment in the retail business in Indonesia. I really would like to thank Retail Asia and, also to thank, our supplier partners that helped us to be in this position. Our customers that has always been very loyal to us and all the stakeholders especially our shareholders that put full trust on us. We thought that our serious and continuous commitment to do business and develop the community to bring a better service to our customers, to keep on improving ourselves has been giving us results. In addition to the trust given to us, it’s also becoming a challenge for us to be a better retailer in the future and win more awards in the Retail Asia Awards.
PT Supra Boga Lestari, Tbk, 2022 Winner Meshvara Kanjaya, CEO
Pharmacity Pharmacy Joint Stock Company, 2022 Winner Tam Galbraith, Chief Marketing Officer
This is a huge, huge, validation of all the hard work and the commitment of the 7,000 Pharmacity members and we’re so, so, grateful. It’s an incredible feeling. We look at the past winners and to be in that company is such an honour. This is an endorsement of our vision to protect the health and wellbeing of Vietnamese families, and it’s so motivating for us to work even harder this year to meet our customers’ needs and to win again if we can. We’re so honoured and it’s such a huge validation. It motivates us to work harder.
Pharmacity Pharmacy Joint Stock Company, 2022 Winner Tam Galbraith, Chief Marketing Officer
Jaykay Marketing Services Pvt Ltd, 2022 Winner Nilusha Fernando, Head of Marketing, Jaykay Marketing Services Pvt Ltd
I would like to thank the Retail Asia Awards committee for recognising exceptional achievements in retail. Given how challenging last year has been, this is a testament to the efforts and resilience displayed by the amazing team at Keell’s to serve customers. We are truly humbled and honoured by recognition this award bestows on us and the responsibility it brings to continue to improve the quality of life for the nation. This win, I believe, is a testament to the efforts of an amazing team behind the scenes, working hard to deliver for our customers and also a reflection of the trust placed in us by our loyal customers. This recognition will strengthen our resolve to strive harder to be more relevant to our customers amidst of volatile and challenging economic environment.
Jaykay Marketing Services Pvt Ltd, 2022 Winner Nilusha Fernando, Head of Marketing, Jaykay Marketing Services Pvt Ltd
The Body Shop India, 2022 Winner Vishal Chaturvedi, Vice President
Extremely, extremely, thankful and it means a lot because while you do all this, the objective for the brand is to make a fairer and more beautiful world and that is what we stand for as we say that whatever we do and if we are able to contribute to the betterment of this world, I think that is what is more important to the brand and that is what the brand stands for. Thank you so much to the Retail Awards team for recognising The Body Shop India for their incredible efforts.
The Body Shop India, 2022 Winner Vishal Chaturvedi, Vice President
iShopChangi of Changi Airport Group (S) Pte Ltd, 2022 Winner Nicole Foo, VP, Online Retail
We are extremely humbled and honoured to receive this award. It has been almost a year since we opened the BEAUTIQUE store at Jewel Changi Airport and we’ve seen very positive responses from our customers, both online and offline. In today's digital world, I think customers pursue beyond a pure brick-and-mortar or online shopping experience. It is this inspiration that gave birth to Boutique, our first-ever omnichannel multi-brand beauty boutique in collaboration with Estee Lauder Companies. It is recognition to ourselves, our partners and my team for all the contributions and because of which we will continue to deliver more inspiration and innovation to our customers.
iShopChangi of Changi Airport Group (S) Pte Ltd, 2022 Winner Nicole Foo, VP, Online Retail
Lotus’s Thailand, 2022 Winner Vorawan Phianlikhitwong, Chief Marketing Officer
It’s basically the mark on the milestone/achievement that whatever we did in the past will be received by the customers and that is the most important thing because in Lotus’s we always take our customer at the heart of doing everything and we’re committed to doing those great initiatives and collaborations with our partner to become one of the greatest and on the top of the customer’s mind.
Lotus’s Thailand, 2022 Winner Vorawan Phianlikhitwong, Chief Marketing Officer
AEON Malaysia, 2022 Winner Shafie Shamsuddin, Former Managing Director & Chief Executive Officer
This award goes to all the AEON warriors that have fought very hard during this COVID-19. In this war of 2 years or more, we have to reflect on ourselves and I ask myself: “What are the 3 things that we should be thinking about?”. Many of us would see differently. Number one, have we lost everything after COVID? Number two, did we just survive COVID? Number three, did we really learn something and win? And here, I chose to represent the whole company of AEON’s ecosystem, we are really grateful that we are here today- alive and living. To those warriors who have lost their lives or even been infected by COVID, we need to be better at contributing to the ecosystem of the community, not only in Malaysia but everywhere in the world. Be grateful.
AEON Malaysia, 2022 Winner Shafie Shamsuddin, Former Managing Director & Chief Executive Officer
Dmall China, 2022 Winner Zhang Yifei, Director of Retail Business
Thank you so much! We are very honoured to receive two awards from Retail Asia Awards. This is the second year that we have won the Retail Asia Awards. Firstly, we would like to thank our customers and partners for their trust in DMALL and their unwavering commitment to digital transformations which have enabled us to work together to achieve great results. Secondly, we would like to thank our team for overcoming the difficulties and achieving outstanding results in 2021 despite the many constraints. Finally, we would like to thank Retail Asia magazine for recognising DMALL’s achievements and prospects in helping brick-and-mortar retailers transform digitally.
Dmall China, 2022 Winner Zhang Yifei, Director of Retail Business
Zalora, 2022 Winner Neha Bhasin, Brand Communications Director,
Thank you so much Retail Asia Awards for naming us Marketing Initiative of the Year for our 10th anniversary campaign dubbed “Tentasic Birthday”, a feat that would have not been possible without the collective effort of our entire team as well as our brand and industry partners whom we hold at the highest regard. Celebrating a decade since the emergence of this region; it’s a special win and it’s even more special because it’s ten years with all that has happened and I’m so, so, honoured to be accepting this award on behalf of Zalora. I hope we can deliver on our commitment to the region by being the fashion and the lifestyle e-commerce destination in all the decades to come. It really reminds us and motivates us that Zalora is a household name across the region for being leaders in fashion and lifestyle. It also validates our efforts to provide shoppers with authentic products by high quality, local, and international brands- a very, very optimal and convenient shopping experience where you just need to be where you are and it will reach you. We are really honoured and grateful for this. We will take this in high regard and a driving force that we continuously raise our bar for fashion and lifestyle e-commerce. This is not the first, this is not the last, we will be there and we will make sure you keep seeing us a lot more as we strive to leaders and we are leaders.
Zalora, 2022 Winner Neha Bhasin, Brand Communications Director,
Melandas Indonesia, 2022 Winner Herry Chandra, Founder
It’s an absolute honour for this. This means that every hard work that our team put into creating the campaign and making the expansions possible are being recognised and appreciated.
Melandas Indonesia, 2022 Winner Herry Chandra, Founder
Megaworld Lifestyle Malls, 2022 Winner Graham M. Coates, Head of Megaworld Lifestyle Malls
We’re so proud and I just like to personally thank my team, my shareholders in the company, the upper management that supported this endeavour, and of course, the hard work and the teamwork from the people that put it all together. This was a very unique situation, we were in an adversity situation. We were able to turn around a mall that was struggling into something that we are really proud of during the time of COVID- to do this kind of thing and show this innovation and passion reflects very well on the company. Innovation is really part of what we do. So, we would like to thank you guys again for this award. It’s a very proud moment for our group.
Megaworld Lifestyle Malls, 2022 Winner Graham M. Coates, Head of Megaworld Lifestyle Malls
NTUC FairPrice Marketplace Deepti Lad, General Manager Marketplace, B2B and Online & O2O Food
It means a lot to be recognised by Retail Asia magazine. It’s surreal, the feeling of winning this award because it is an acknowledgement of all the hard work the team has done. It has been really difficult but we persevered and we are here today. I think it is also an affirmation of the trust that our customers, our local SMEs, and our business partners have put in for Fairprice Marketplace. We have this opportunity right now to not only bring them the Fairprice that they have been used to but, but the Fairprice Marketplace that they deserve.
NTUC FairPrice Marketplace Deepti Lad, General Manager Marketplace, B2B and Online & O2O Food
Etaily and Landmark, 2022 Winner Alexander Friedhoff, Co-Founder and CEO
It’s a big honour for Etaily to receive so much trust and recognition for what we are doing in shaping the retail industry in Southeast Asia in our context here in the Philippines. Thank you Retail Asia Awards for honouring our work with Philippine retailer, Landmark, and giving us recognition. It is a great honour for our company and we thank our partners, our team members, as well as our investors for their commitment, hard work and contribution as we continue to evolve and scale up our business locally as well as regionally. Most of all we would like to thank Landmark for partnering with us to digitise their storefronts and upgrade their retail operations.
Etaily and Landmark, 2022 Winner Alexander Friedhoff, Co-Founder and CEO
Watch videos from past winners
Retail Asia Awards 2023 CEO of the Year: Elaine Heng, FairPrice Group
Retail Asia Awards 2023 Winner: Ace Hardware Philippines
Retail Asia Awards 2023 Winner: Azad Properties
Retail Asia Awards 2023 Winner: Central Retail Corporation Public Company Limited
Retail Asia Awards 2023 Winner: CHEMIST WAREHOUSE
Retail Asia Awards 2023 Winner: Chow Tai Fook Jewellery
Retail Asia Awards 2023 Winner: Clarins
Retail Asia Awards 2023 Winner: Crocs Singapore
Retail Asia Awards 2023 Winner: DETERMINANT (Hong Kong) Limited
Retail Asia Awards 2023 Winner: Ek-chai Distribution System Co., Ltd.
Retail Asia Awards 2023 Winner: Far East Organization
Retail Asia Awards 2023 Winner: Fila China
Retail Asia Awards 2023 Winner: Forward Fashion (International) Holdings Company Limited
Retail Asia Awards 2023 Winner: Guerlain
Retail Asia Awards 2023 Winner: Jim Thompson
Photo Gallery
In the Press
Why you should enter
SHARE YOUR STORY
Talk about your award-winning projects in an interview that can reach your clients, peers, and colleagues to let them know that you are a key player in Asia's retail industry.
AMPLIFY
Reach potential clients as you let your innovations be known and honored in Asia.
EXPOSURE
Have the opportunity to be featured in the definitive magazine for today's retail leader, the Retail Asia. With its monthly circulation of 13,983 copies and 73,954 monthly users in its website, you are sure to reach elite level decision makers of large retail companies in Asia.
NEWS
MEET THE JUDGES
DAVID EU
Partner, F&B, Retail and Consumer Products
RSM Singapore
Partner, F&B, Retail and Consumer Products
RSM Singapore
David has more than 20 years of experience in external audits of private and listed enterprises, and MNCs across diverse sectors.
David also leads the firms Food & Beverage, Retail and Consumer Products practice.
ANSON BAILEY
Head of Consumer & Retail, Asia Pacific
KPMG China
Head of Consumer & Retail, Asia Pacific
KPMG China
Anson joined KPMG in Hong Kong in 1999 and is currently a Partner based in the Hong Kong office heading up the Consumer & Retail Practice in the ASPAC region. He is also a part of the KPMG Global Consumer & Retail Steering Group.
Anson has been active in driving a number of thought leadership reports and executive briefings for senior executives covering innovation and consumers in China and across Asia.
He has worked with many corporates to understand the complex markets we live in and current levels of disruption being seen with recent reports including Global Mobile Payments, Consumers & Convergence, Mobilizing Innovation: The Changing Landscape of Disruptive Technologies, The Rise of the Digital Multi-tasker, Be a Smarter Start-up, MNCs in China, Made in China 2025, China’s Connected Consumers, Global Connected Consumers, Connecting Hong Kong – Perspectives on our future as a smart city, Connected Cities – insights across the ASPAC region and The Changing Face of Commerce series.
MICHAEL CHENG
Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader
PwC
Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader
PwC
Michael has been the Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader of PwC since 2013. Prior to that, he was PwC Hong Kong’s Retail and Consumer Leader for over 5 years. He is responsible for coordinating practice strategy and service delivery for companies in the Consumer Markets sector in Hong Kong, Mainland China and the Asia Pacific region.
Michael has over 34 years of professional assurance experience in Hong Kong and the United Kingdom. He also specialises in IPO advisory, business and due diligence reviews, asset injections and M&A activities in Hong Kong, Mainland China and Taiwan.
Michael is a member of the Hong Kong Retail Management Association’s (HKRMA) taskforce on labour matters and strategy working group. In 2012, he was invited to join the HKRMA taskforce for advising The Government of the HKSAR on “Maximum working hours” for the retail industry. Michael has extensive experience in public speaking on the general trend and outlook of the Hong Kong retail market and has been invited to deliver keynote speeches at leading industry events such as HKRMA Smart Retailing Award and industry sharing organised by British Chambers of Commerce. He is also invited to be the member of the organising committee for the Retail Asia Conference 2020.
Michael holds a bachelor’s degree from the London School of Economics. He is a member of the Hong Kong Institute of Certified Public Accountants and the Institute of Chartered Accountants in England and Wales. Michael is also a council member and chairman of the Audit Committee for UNICEF Hong Kong.
OLIVIER GERGELE
Asia Pacific EY-Parthenon Consumer Leader
EY
Asia Pacific EY-Parthenon Consumer Leader
EY
Olivier is EY Asean Consumer Leader based in Singapore, with vast operational and consulting experience in the consumer products and retail sector globally and across Southeast Asia.
His experience covers projects on growth strategies, innovation, value creation, go-to-market, sales and marketing effectiveness, profitability improvement, cost and complexity reduction, change management and large-scale transformation.
Olivier assists clients in engagements such as strategy development, operating model and organization review, go-to-market definition, value creation, and large-scale commercial and cost transformation programs.
He holds an MBA from Warwick Business School, UK.
HIROMI YAMAGUCHI
Research Manager
Euromonitor International
Research Manager
Euromonitor International
Hiromi joined Euromonitor International in Tokyo in 2013 and is a Research Manager in Singapore leading the team of analysts specialising in consumables, durables and retail market research.
He is responsible for providing the actionable data and insights that stimulate growth strategies, go- to-market, and innovation. Hiromi is also driving thought leadership pieces and briefings that discuss the industry trends of tomorrow.
Hiromi holds a bachelor’s degrees in International Business and Chinese Studies at University of New South Wales in Australia, during which he researched corporate strategies regarding international operations.
GUIDELINES AND CRITERIA
GUIDELINES
- Nomination is open to all retail companies with offices and operations in Asia.
- Each company may submit a maximum of three (3) entries.
- Each nomination form is valid for one category only. If you are nominating in several categories, please fill out the forms separately.
- Submission of entries is free of charge. If your company wins, the winners package secures your seats at the prestigious awards dinner and gives you access to a wide range of valuable benefits at an exclusive cost.
ELIGIBILITY
Nomination is open to all retail companies with offices and operations in Asia.
- Store and Retailer categories: The company must demonstrate significant success or accomplishments achieved in the last 24 calendar months.
- Mall categories: The company must demonstrate excellence in design, operations, customer experience, or innovation within the last 24 calendar months.
- Project categories: The product, service, or initiative must be launched in the last 24 calendar months, either in part or full. If launched prior to 24 calendar months, it remains eligible provided that recent developments or upgrades were made.
- Team categories: The team must have made a significant impact within the last 24 calendar months through collaboration and successful execution of initiatives across various departments.
- CEO of the Year category: The executive must have been in position for at least 24 calendar months.
Companies in the following industries are not eligible to join the awards programme: tobacco, multilevel marketing, and products with claim of health benefits.
CATEGORIES
The awards will be given on a country-level basis. E.g. "Brand Store of the Year - Malaysia", "Brand Store of the Year - Singapore", etc.
STORES
- Brand Store of the Year
- Convenience Store of the Year
- Department Store of the Year
- Direct Retailer of the Year
- Discount Store of the Year
- Domestic E-Tailer of the Year
- Domestic Retailer of the Year
- Drugstore of the Year
- Hypermarket of the Year
- International E-Tailer of the Year
- International Retailer of the Year
- Specialty Store of the Year
- Supermarket of the Year
MALLS
- Community Mall of the Year
- Eco-Friendly Mall of the Year
- E-Mall of the Year
- Integrated Mixed-Use Mall of the Year
- Lifestyle Mall of the Year
- Luxury Mall of the Year
- Mall of the Year
- Mall Initiative of the Year
- Mega Mall of the Year
- New Mall of the Year
- Outlet Mall of the Year
- Regional Mall of the Year
- Smart Mall of the Year
- Themed Mall of the Year
RETAILERS
- Apparel Retailer of the Year
- Automotive Retailer of the Year
- Cosmetics Retailer of the Year
- Electronics & Appliances Retailer of the Year
- Food & Beverage Retailer of the Year
- Footwear Retailer of the Year
- Furniture Retailer of the Year
- Hardware Retailer of the Year
- Health & Beauty Retailer of the Year
- Household Goods Retailer of the Year
- Jewellery Retailer of the Year
- Leisure & Personal Goods Retailer of the Year
- Luxury Retailer of the Year
- Sporting Goods Retailer of the Year
- Telecommunications Retailer of the Year
- Toys & Games Retailer of the Year
- Travel Retailer of the Year
PROJECTS
- AI Initiative of the Year
- Brand Transformation of the Year
- Customer Service Initiative of the Year
- Digital Campaign of the Year
- Digital Initiative of the Year
- Digital Transformation of the Year
- E-Commerce Initiative of the Year
- E-Commerce Merchandising of the Year
- ESG Initiative of the Year
- Health & Wellness Initiative of the Year
- In-store Campaign of the Year
- In-store Customer Experience of the Year
- Influencer Marketing Campaign of the Year
- Integrated Campaign of the Year
- Loyalty Programme of the Year
- Marketing Initiative of the Year
- Mobile-First Initiative of the Year
- O2O Customer Experience of the Year
- Omnichannel Strategy of the Year
- Payment Solution of the Year
- Pop-up Retail Project of the Year
- Retail App of the Year
- Retail Distribution Centre of the Year
- Retail Distribution Network of the Year
- Retail Product of the Year
- Store Design of the Year (Large)
- Store Design of the Year (Small)
- Store Retail Initiative of the Year
- Subscription Programme of the Year
- Supply Chain Innovation of the Year
- Sustainability Initiative of the Year
- Visual Merchandising of the Year
TEAMS
- Customer Service Team of the Year
- E-commerce Team of the Year
- HR Team of the Year
- Innovation Team of the Year
- Marketing Team of the Year
- Operations Team of the Year
- Product Development Team of the Year
- Sales Team of the Year
- Supply Chain and Logistics Team of the Year
- Sustainability Team of the Year
Regional Award - Only one winner in the whole Asia Pacific region
- CEO of the Year
Click here to see full category descriptions
CRITERIA FOR JUDGING
Store and Retailer categories:
- Achievements - Did the company achieve remarkable milestones, growth in revenue, or market expansion?
- Challenges & Solutions - Did the company successfully identify and resolve significant operational or market challenges?
- Innovation - Did the company introduce new concepts, technology, or processes that differentiate them in the market?
Mall categories:
- Achievements - Did the mall achieve significant developments such as new tenant acquisition or increased footfall?
- Innovation - Did the mall introduce unique architectural design, innovative features, or customer-friendly amenities to elevate the shopping experience?
- Impact - Did the mall contribute to the local economy, community, or broader retail landscape?
Project categories:
- Uniqueness & Innovation - Did the project introduce new or cutting-edge solutions?
- Success & Impact - Did the project successfully meet its objectives and achieve measurable outcomes?
- Scalability - Does the project have potential for expansion or adaptation to other markets?
Team categories:
- Achievements - Did the team have remarkable achievements, such as meeting or exceeding key performance indicators?
- Innovation & Collaboration - Did the team develop creative and unique process improvements as a result of teamwork, communication, and leadership?
- Success & Impact - Did the team successfully meet its objectives and achieve measurable contributions to the company or the retail industry?
CEO of the Year:
- Achievements - Did the company achieve remarkable accomplishments under the CEO’s leadership?
- Challenges & Solutions - Did the CEO effectively handle significant challenges and implement impactful solutions?
- Innovation - Did the CEO introduce transformative ideas, technologies, or processes to the company?
HOW TO ENTER?
- Go to the online nomination form and read the nomination guidelines.
- Fill out the form with the following:
- Company details
- Entrant (person-in-charge) details
- Chosen category
- 500-word write-up about the company, project, or executive
- Three key achievements of the company, project, or executive
- Client feedback or Testimonials
- Chosen winner’s package option
- Wait for the nomination confirmation email and acknowledge it once received.
- Submit photos and supporting documents.
Note:
- Each company may submit a maximum of three (3) entries.
- Each nomination form is valid for one category only. If you are nominating in several categories, please fill out the forms separately.
- Submission of entries is free of charge. If your company wins, the winners package secures your seats at the prestigious awards dinner and gives you access to a wide range of valuable benefits at an exclusive cost.
Past Winners
- Convenience Store of the Year - Hong Kong
- Sustainability Initiative of the Year - Hong Kong
- Convenience Store of the Year - Singapore
- In-store Customer Experience of the Year - China
- Hardware Retailer of the Year - Philippines
- Customer Service Initiative of the Year - Philippines
- Digital Initiative of the Year - Malaysia
- Footwear Retailer of the Year - Bangladesh
- Sustainability Initiative of the Year - Bangladesh
- Digital Initiative of the Year - Philippines
- ESG Initiative of the Year - Philippines
- Brand Store of the Year - Malaysia
- Specialty Store of the Year - Philippines
- Store Design of the Year (Small) - Singapore
- Digital Initiative of the Year - Singapore
CASETiFY
- Brand Store of the Year - Taiwan
- Supermarket of the Year - Thailand
- Department Store of the Year - Thailand
- Mall of the Year - Thailand
- Marketing Initiative of the Year - Thailand
- Store Design of the Year (Large) - South Korea
Chemist Warehouse
- International E-Tailer of the Year - China
- Supermarket of the Year - Singapore
CP AXTRA Public Company Limited
- Customer Service Initiative of the Year - Thailand
- Footwear Retailer of the Year - Singapore
- Visual Merchandising of the Year - Singapore
- Retail App of the Year - Hong Kong
- Brand Store of the Year - Vietnam
- Cosmetics Retailer of the Year - Thailand
FairPrice Group
- Domestic Retailer of the Year - Singapore
- Retail Product of the Year - Singapore
- Omnichannel Strategy of the Year - Singapore
- New Mall of the Year - Singapore
- New Mall of the Year - Philippines
- Hypermarket of the Year - Singapore
- Brand Store of the Year - Singapore
- Store Retail Initiative of the Year - Singapore
Guardian Health and Beauty Indonesia
- In-store Customer Experience of the Year - Indonesia
Guardian Health and Beauty Malaysia
- Health & Wellness Initiative of the Year - Malaysia
- Store Design of the Year (Large) - Malaysia
Guardian Health and Beauty Singapore
- Health & Wellness Initiative of the Year - Singapore
- Mall of the Year - Hong Kong
- Marketing Initiative of the Year - Hong Kong
- Store Design of the Year (Small) - Hong Kong
- O2O Customer Experience of the Year - Taiwan
- Store Retail Initiative of the Year - Taiwan
- Apparel Retailer of the Year - Thailand
- Brand Transformation of the Year - Thailand
- Retail Product of the Year - Japan
- Food & Beverage Retailer of the Year - Singapore
L'Oreal Travel Retail Asia Pacific
- Cosmetics Retailer of the Year - Singapore
- Brand Store of the Year - Hong Kong
- Domestic Retailer of the Year - Thailand
- Hypermarket of the Year - Thailand
- Luxury Beauty Retailer of the Year - Malaysia
- Luxury Beauty Retailer of the Year - Thailand
- Luxury Beauty Retailer of the Year - Vietnam
Luxury Ventures Pte Ltd - Valiram Group
- Apparel Retailer of the Year - Singapore
- ESG Initiative of the Year - Hong Kong
- Health & Wellness Initiative of the Year - Hong Kong
- Footwear Retailer of the Year - Indonesia
- Mall of the Year - Philippines
- Marketing Initiative of the Year - Philippines
- Visual Merchandising of the Year - Philippines
- Department Store of the Year - Singapore
- Store Design of the Year (Small) - China
- Store Design of the Year (Small) - Indonesia
MR. D.I.Y. Holding (Thailand) Public Company Limited
- Specialty Store of the Year - Thailand
- Store Retail Initiative of the Year - Saudi Arabia
- Brand Store of the Year - India
Orchard Turn Developments (ION Orchard)
- Mall of the Year - Singapore
- Marketing Initiative of the Year - Singapore
- Pop-up Retail Project of the Year - Japan
- Store Retail Initiative of the Year - South Korea
- Hypermarket of the Year - Saudi Arabia
Phoenix - Mall of Asia
- Mall of the Year - India
Phu Nhuan Jewelry Joint Stock Company - PNJ
- Marketing Initiative of the Year - Vietnam
- Jewellery Retailer of the Year - Indonesia
- Apparel Retailer of the Year - Indonesia
PT. SINAR EKA SELARAS TBK
- Electronics & Appliances Retailer of the Year - Indonesia
- In-store Customer Experience of the Year - Singapore
- Apparel Retailer of the Year - Malaysia
- Brand Transformation of the Year - Malaysia
Shin Kong Mitsukoshi Department Store Co., Ltd.
- Digital Initiative of the Year - Taiwan
- Pop-up Retail Project of the Year - Taiwan
- Sustainability Initiative of the Year - Singapore
- Footwear Retailer of the Year - Hong Kong
Swarovski Singapore Trading Pte Ltd
- Marketing Initiative of the Year - India
- Pop-up Retail Project of the Year - Singapore
- Mall of the Year - China
- Sporting Goods Retailer of the Year - Philippines
- Specialty Store of the Year - Singapore
- Brand Transformation of the Year - Hong Kong
- Health & Beauty Retailer of the Year - Hong Kong
Watson's Personal Care Stores Sdn Bhd
- Health & Beauty Retailer of the Year - Malaysia
Watsons Personal Care Stores Inc.
- Health & Beauty Retailer of the Year - Philippines
- Sustainability Initiative of the Year - Philippines
- Health & Beauty Retailer of the Year - Singapore
- Retail App of the Year - Singapore
- Retail App of the Year - Malaysia
- Supermarket of the Year - Hong Kong
Whale
- Digital Initiative of the Year - Indonesia
- Marketing Initiative of the Year - Malaysia
Wallaya Chirathivat, Central Pattana
- CEO of the Year
- Health & Beauty Retailer of the Year - Asia
- Omnichannel Strategy of the Year - Hong Kong
- ESG Initiative of the Year - Hong Kong
A. S. Watson Retail (HK) Limited
- Digital Initiative of the Year - Hong Kong
- Sustainability Initiative of the Year - Hong Kong
- Hardware Retailer of the Year - Philippines
- ESG Initiative of the Year - Philippines
- Apparel Retailer of the Year - Hong Kong
Alpro Alliance Sdn Bhd
- Drugstore of the Year - Malaysia
- Marketing Initiative of the Year - Saudi Arabia
- Brand Transformation of the Year - Thailand
Berjaya Starbucks Coffee Company Sdn Bhd
- Sustainability Initiative of the Year - Malaysia
- Digital Initiative of the Year - Singapore
Central Retail Corporation Public Company Limited
- Sustainability Initiative of the Year - Thailand
- Retail App of the Year - Thailand
Chow Tai Fook Jewellery Group Limited
- Jewellery Retailer of the Year - China
- Cosmetics Retailer of the Year - Singapore
- Footwear Retailer of the Year - Singapore
- Visual Merchandising of the Year - Singapore
- International E-tailer of the Year - China
Daraz
- Digital Initiative of the Year - Pakistan
- ESG Initiative of the Year - Bangladesh
DELHI DUTY FREE
- Travel Retailer of the Year - India
DETERMINANT (Hong Kong) Limited
- Pop-up Retail Project of the Year - Hong Kong
- Hypermarket of the Year - Thailand
- ESG Initiative of the Year - Singapore
- Retail App of the Year - Singapore
- Brand Store of the Year - China
Forward Fashion (International) Holdings Company Limited
- Luxury Retailer of the Year - Hong Kong
- In-store Customer Experience of the Year - China
Jaykay Marketing Services Pvt Ltd
- Supermarket of the Year - Sri Lanka
- Sustainability Initiative of the Year - Sri Lanka
- Store Retail Initiative of the Year - Thailand
- Digital Initiative of the Year - Australia
- International Retailer of the Year - Australia
- Retail Product of the Year - Japan
Kopitiam Investment Pte. Ltd.
- Food & Beverage Retailer of the Year - Singapore
Lotus’s (Ek-Chai Distribution System Co., Ltd.)
- Supermarket of the Year - Thailand
- Digital Initiative of the Year - Thailand
- Brand Store of the Year - Indonesia
- Luxury Beauty Retailer of the Year - Philippines
- Luxury Beauty Retailer of the Year - Singapore
Luxury Ventures Pte Ltd - Valiram Group
- In-store Customer Experience of the Year - Singapore
Magnum
- Retail Product of the Year - Kazakhstan
Maison 21G
- Brand Store of the Year - Singapore
Majid Al Futtaim Lifestyle
- Brand Store of the Year - United Arab Emirates
Mandai Pets Sanctuary
- Brand Transformation of the Year - Singapore
- Retail Product of the Year - Hong Kong
- Mall of the Year - Philippines
- Marketing Initiative of the Year - Philippines
- Department Store of the Year - Singapore
- International Retailer of the Year - China
- Store Design of the Year (Small) - China
NTUC Fairprice Co-operative Ltd
- Specialty Store of the Year - Singapore
- Convenience Store of the Year - Singapore
- Retail Product of the Year - Singapore
OBA Market LLC
- Convenience Store of the Year - Azerbaijan
Orchard Turn Developments Pte Ltd
- Mall of the Year - Singapore
- Pop-up Retail Project of the Year - Singapore
- Sustainability Initiative of the Year - Singapore
- Store Design of the Year (Large) - Saudi Arabia
PNJ - Phu Nhuan Jewelry Joint Stock Company
- Marketing Initiative of the Year - Vietnam
PT Home Center Indonesia
- Furniture Retailer of the Year - Indonesia
- Footwear Retailer of the Year - Indonesia
- Customer Service Initiative of the Year - Indonesia
Puma South East Asia Pte Ltd
- International E-Tailer of the Year - Malaysia
- Marketing Initiative of the Year - Singapore
Re.juve
- Food & Beverage Retailer of the Year - Indonesia
Shin Kong Mitsukoshi Department Store Co., Ltd.
- ESG Initiative of the Year - Taiwan
- O2O Customer Experience of the Year - Taiwan
- Mall of the Year - Thailand
- Marketing Initiative of the Year - Thailand
- Customer Service Initiative of the Year - Thailand
- Apparel Retailer of the Year - Philippines
- Store Design of the Year (Large) - Philippines
- Omnichannel Strategy of the Year - Malaysia
- Omnichannel Strategy of the Year - Thailand
- Store Design of the Year (Small) - Singapore
- In-store Customer Experience of the Year - Hong Kong
UNIQLO VIETNAM
- Apparel Retailer of the Year - Vietnam
Vincom JSC
- Mall of the Year - Vietnam
- Store Retail Initiative of the Year - Vietnam
Vogue Jewellers (PVT) LTD
- Brand Store of the Year - Sri Lanka
Watsons China
- Health & Beauty Retailer of the Year - China
Watsons Personal Care Stores (Philippines), Inc.
- Health & Beauty Retailer of the Year - Philippines
- Sustainability Initiative of the Year - Philippines
Watson’s Personal Care Stores Pte Ltd
- Health & Beauty Retailer of the Year - Singapore
- Omnichannel Strategy of the Year - Singapore
Watsons Personal Care Stores Sdn Bhd
- Health & Beauty Retailer of the Year - Malaysia
- Digital Initiative of the Year - Malaysia
- Sustainability Initiative of the Year - Taiwan
- Marketing Initiative of the Year - Malaysia
- Digital Initiative of the Year - Philippines
- Pop-up Retail Project of the Year - Malaysia
- CEO of the Year
- ESG Initiative of the Year - Asia
- Health & Beauty Retailer of the Year - Asia
- Omnichannel Strategy of the Year - Asia
- Sustainability Initiative of the Year - Asia
Abdullah AlOthaim Markets Company
- Marketing Initiative of the Year - Saudi Arabia
Abu Issa Holding
- International Retailer of the Year - Qatar
- Hardware Retailer of the Year - Philippines
adidas Malaysia
- Brand Store of the Year - Malaysia
- CEO of the Year, Shafie Shamsuddin
- Sustainability Initiative of the Year - Malaysia
BREADTALK GROUP PTE LTD
- Food & Beverage Retailer of the Year - Singapore
Central Food Retail Company Limited
- Supermarket of the Year - Thailand
- Omnichannel Strategy of the Year - Thailand
Central Retail Corporation Public Company Limited
- Digital Initiative of the Year - Thailand
- O2O Customer Experience of the Year - Thailand
- Retail App of the Year - Thailand
iShopChangi, Changi Airport Group (S) Pte Ltd
- Omnichannel Strategy of the Year - Singapore
- Store Design of the Year (Small) - Hong Kong
Chip Mong Retail
- Mall of the Year - Cambodia
- Sporting Goods Retailer of the Year - Thailand
Dmall Life (China) Digital Technology
- Customer Service Initiative of the Year - China
- Digital Initiative of the Year - China
ELISE FASHION LIMITED COMPANY
- Apparel Retailer of the Year - Vietnam
Etaily and Landmark
- Digital Initiative of the Year - Philippines
FairPrice Group
- Brand Transformation of the Year - Singapore
- O2O Customer Experience of the Year - Singapore
- Specialty Store of the Year - Singapore
- Supermarket of the Year - Singapore
Furniture Republic Pvt Ltd
- Brand Store of the Year - Nepal
GUERLAIN
- Cosmetics Retailer of the Year - Hong Kong
Jaykay Marketing Services (Pvt) Ltd.
- Supermarket of the Year - Sri Lanka
- Store Design of the Year (Large) - Sri Lanka
- Sustainability Initiative of the Year - Sri Lanka
K11 Concepts Limited
- Pop-up Retail Project of the Year - Hong Kong
- International Retailer of the Year - Australia
- Store Design of the Year (Large) - Australia
- Sustainability Initiative of the Year - Australia
- Retail Product of the Year - Japan
Loship
- Food & Beverage Retailer of the Year - Vietnam
Lotus’s Thailand
- Brand Transformation of the Year - Thailand
- Marketing Initiative of the Year - Thailand
- Sustainability Initiative of the Year - Thailand
- Cosmetics Retailer of the Year - Singapore
Mall of Dilmunia
- Marketing Initiative of the Year - Bahrain
- Retail Product of the Year - Hong Kong
- Brand Transformation of the Year - Philippines
- Furniture Retailer of the Year - Indonesia
Metro (Private) Limited
- Department Store of the Year - Singapore
OnTheList Limited
- Apparel Retailer of the Year - Hong Kong
- Direct Retailer of the Year - Kuwait
PHARMACITY PHARMACY JOINT STOCK COMPANY
- Drugstore of the Year - Vietnam
- Health & Beauty Retailer of the Year - Vietnam
- ESG Initiative of the Year - China
- Supermarket of the Year - Indonesia
- Store Design of the Year (Large) - Indonesia
- Sustainability Initiative of the Year - Indonesia
- Marketing Initiative of the Year - Hong Kong
- Mall of the Year - Philippines
- ESG Initiative of the Year - Philippines
Starling Labs Limited
- Store Retail Initiative of the Year - Hong Kong
- Marketing Initiative of the Year - Malaysia
- ESG Initiative of the Year - Malaysia
- Health & Beauty Retailer of the Year - India
- ESG Initiative of the Year - India
The North Face APAC
- Pop-up Retail Project of the Year - China
The North Face Hong Kong
- Brand Store of the Year - Hong Kong
The Penshoppe Group (GOLDEN ABC, Inc.)
- Domestic E-Tailer of the Year - Philippines
- Toys & Games Retailer of the Year - Japan
Watsons Personal Care Stores (Philippines), Inc.
- Health & Beauty Retailer of the Year - Philippines
- Omnichannel Strategy of the Year - Philippines
- Sustainability Initiative of the Year - Philippines
- Health & Beauty Retailer of the Year - Singapore
- Domestic Retailer of the Year - Philippines
- Marketing Initiative of the Year - Singapore
Zen Corporation Group Public Company Limited
- Food & Beverage Retailer of the Year - Thailand
Shafie Shamsuddin, AEON CO. (M) BHD.
- CEO of the Year
Araz Supermarket LLC
- Food & Beverage Retailer of the Year - Azerbaijan
Arzooo.com
- Electronics & Appliances Retailer of the Year - India
BHG (Singapore) Pte Ltd.
- Store Retail Initiative of the Year - Singapore
- E-Mall of the Year - Pakistan
- CSR Initiative of the Year - Pakistan
Decathlon Indonesia
- Sustainability Initiative of the Year - Indonesia
- Brand Transformation of the Year - India
Dmall (China) Technology Limited
- CSR Initiative of the Year - China
- Digital Initiative of the Year - China
- Omnichannel Strategy of the Year - China
Eu Yan Sang (Singapore) Pte Ltd
- International Retailer of the Year - Singapore
Flipkart Group
- Domestic E-Tailer of the Year - India
- Sustainability Initiative of the Year - India
- Food & Beverage Retailer of the Year - Singapore
ITAB Shop Concept (China) Co. Ltd
- Pop-up Retail Project of the Year - China
Jaykay Marketing Services (Pvt) Ltd.
- Food & Beverage Retailer of the Year - Sri Lanka
- Sustainability Initiative of the Year - Sri Lanka
- Digital Initiative of the Year - Hong Kong
- International Retailer of the Year - Australia
- Furniture Retailer of the Year - Japan
- Omnichannel Strategy of the Year - Singapore
- Hypermarket of the Year - Thailand
- Pop-up Retail Project of the Year - United Arab Emirates
- Store Design of the Year (Large) - United Arab Emirates
Makro Supermarket (Darvoza Savdo LLC)
- Convenience Store of the Year - Uzbekistan
- Domestic Retailer of the Year - Uzbekistan
- Department Store of the Year - Singapore
- Hypermarket of the Year - Singapore
- CSR Initiative of the Year - Singapore
Orchard Turn Developments Pte Ltd
- Marketing Initiative of the Year - Singapore
Pan Pacific Retail Management (Singapore) Pte Ltd
- Discount Store of the Year - Singapore
- Retail App of the Year - Singapore
- Domestic E-Tailer of the Year - China
- Marketing Initiative of the Year - India
Rustan Commercial Corporation (Rustan's Department Store)
- Domestic E-Tailer of the Year - Philippines
SENAYAN CITY (PT. MANGGALA GELORA PERKASA)
- Mall of the Year - Indonesia
- Hypermarket of the Year - United Arab Emirates
- CSR Initiative of the Year - United Arab Emirates
- Omnichannel Strategy of the Year - United Arab Emirates
Softlogic Supermarkets (Pvt) Ltd
- Supermarket of the Year - Sri Lanka
- Digital Initiative of the Year - Sri Lanka
SPAR China
- Hypermarket of the Year - China
- Supermarket of the Year - Malaysia
- Sustainability Initiative of the Year - Malaysia
- Brand Transformation of the Year - Australia
- Mall of the Year - Thailand
- Supermarket of the Year - Thailand
- Brand Transformation of the Year - Thailand
- Store Design of the Year (Large) - Thailand
- Apparel Retailer of the Year - Singapore
Watson's Personal Care Stores Pte Ltd
- Health & Beauty Retailer of the Year - Singapore
- Store Design of the Year (Large) - Singapore
Watsons International
- Health & Beauty Retailer of the Year - Asia
- CSR Initiative of the Year - Hong Kong
- Marketing Initiative of the Year - Hong Kong
Watsons Personal Care Stores (Philippines), Inc.
- Health & Beauty Retailer of the Year - Philippines
- Marketing Initiative of the Year - Philippines
- Cosmetics Retailer of the Year - Hong Kong
Kalyan Krishnamurthy, Flipkart Group
- CEO of the Year
CONTACT US
For more details, contact:
Jane Patiag
+65 3158 1386 ext. 217
MEET THE JUDGES
DAVID EU
Partner, F&B, Retail and Consumer Products
RSM Singapore
Partner, F&B, Retail and Consumer Products
RSM Singapore
David has more than 20 years of experience in external audits of private and listed enterprises, and MNCs across diverse sectors.
David also leads the firms Food & Beverage, Retail and Consumer Products practice.
ANSON BAILEY
Head of Consumer & Retail, Asia Pacific
KPMG China
Head of Consumer & Retail, Asia Pacific
KPMG China
Anson joined KPMG in Hong Kong in 1999 and is currently a Partner based in the Hong Kong office heading up the Consumer & Retail Practice in the ASPAC region. He is also a part of the KPMG Global Consumer & Retail Steering Group.
Anson has been active in driving a number of thought leadership reports and executive briefings for senior executives covering innovation and consumers in China and across Asia.
He has worked with many corporates to understand the complex markets we live in and current levels of disruption being seen with recent reports including Global Mobile Payments, Consumers & Convergence, Mobilizing Innovation: The Changing Landscape of Disruptive Technologies, The Rise of the Digital Multi-tasker, Be a Smarter Start-up, MNCs in China, Made in China 2025, China’s Connected Consumers, Global Connected Consumers, Connecting Hong Kong – Perspectives on our future as a smart city, Connected Cities – insights across the ASPAC region and The Changing Face of Commerce series.
MICHAEL CHENG
Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader
PwC
Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader
PwC
Michael has been the Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader of PwC since 2013. Prior to that, he was PwC Hong Kong’s Retail and Consumer Leader for over 5 years. He is responsible for coordinating practice strategy and service delivery for companies in the Consumer Markets sector in Hong Kong, Mainland China and the Asia Pacific region.
Michael has over 34 years of professional assurance experience in Hong Kong and the United Kingdom. He also specialises in IPO advisory, business and due diligence reviews, asset injections and M&A activities in Hong Kong, Mainland China and Taiwan.
Michael is a member of the Hong Kong Retail Management Association’s (HKRMA) taskforce on labour matters and strategy working group. In 2012, he was invited to join the HKRMA taskforce for advising The Government of the HKSAR on “Maximum working hours” for the retail industry. Michael has extensive experience in public speaking on the general trend and outlook of the Hong Kong retail market and has been invited to deliver keynote speeches at leading industry events such as HKRMA Smart Retailing Award and industry sharing organised by British Chambers of Commerce. He is also invited to be the member of the organising committee for the Retail Asia Conference 2020.
Michael holds a bachelor’s degree from the London School of Economics. He is a member of the Hong Kong Institute of Certified Public Accountants and the Institute of Chartered Accountants in England and Wales. Michael is also a council member and chairman of the Audit Committee for UNICEF Hong Kong.
OLIVIER GERGELE
Asia Pacific EY-Parthenon Consumer Leader
EY
Asia Pacific EY-Parthenon Consumer Leader
EY
Olivier is EY Asean Consumer Leader based in Singapore, with vast operational and consulting experience in the consumer products and retail sector globally and across Southeast Asia.
His experience covers projects on growth strategies, innovation, value creation, go-to-market, sales and marketing effectiveness, profitability improvement, cost and complexity reduction, change management and large-scale transformation.
Olivier assists clients in engagements such as strategy development, operating model and organization review, go-to-market definition, value creation, and large-scale commercial and cost transformation programs.
He holds an MBA from Warwick Business School, UK.
HIROMI YAMAGUCHI
Research Manager
Euromonitor International
Research Manager
Euromonitor International
Hiromi joined Euromonitor International in Tokyo in 2013 and is a Research Manager in Singapore leading the team of analysts specialising in consumables, durables and retail market research.
He is responsible for providing the actionable data and insights that stimulate growth strategies, go- to-market, and innovation. Hiromi is also driving thought leadership pieces and briefings that discuss the industry trends of tomorrow.
Hiromi holds a bachelor’s degrees in International Business and Chinese Studies at University of New South Wales in Australia, during which he researched corporate strategies regarding international operations.
Retail Asia Awards
Celebrating Retail Excellence in Asia
TESTIMONIALS
Check out what past winners have said upon receiving their award.
Retail Asia Awards 2023 CEO of the Year: Elaine Heng, FairPrice Group
Retail Asia Awards 2023 Winner: Ace Hardware Philippines
Retail Asia Awards 2023 Winner: Azad Properties
Retail Asia Awards 2023 Winner: Central Retail Corporation Public Company Limited
Retail Asia Awards 2023 Winner: CHEMIST WAREHOUSE
Retail Asia Awards 2023 Winner: Chow Tai Fook Jewellery
Retail Asia Awards 2023 Winner: Clarins
Retail Asia Awards 2023 Winner: Crocs Singapore
Retail Asia Awards 2023 Winner: DETERMINANT (Hong Kong) Limited
Retail Asia Awards 2023 Winner: Ek-chai Distribution System Co., Ltd.
Retail Asia Awards 2023 Winner: Far East Organization
Retail Asia Awards 2023 Winner: Fila China
Retail Asia Awards 2023 Winner: Forward Fashion (International) Holdings Company Limited
Retail Asia Awards 2023 Winner: Guerlain
Retail Asia Awards 2023 Winner: Jim Thompson
Retail Asia Awards 2023 Winner: Kmart Australia
Retail Asia Awards 2023: Lotus’s Thailand
Retail Asia Awards 2023 Winner: LUXASIA
Retail Asia Awards 2023 Winner: Mannings Hong Kong
Retail Asia Awards 2023 Winner: Megaworld Lifestyle Malls
Retail Asia Awards 2023 Winner: MINISO
Retail Asia Awards 2023 Winner: NTUC FairPrice Co-Operative Ltd (Convenience Store of the Year - Singapore)
Retail Asia Awards 2023 Winner: NTUC FairPrice Co-Operative Ltd (Specialty Store of the Year - Singapore)
Retail Asia Awards 2023 Winner: Panda Retail Company
Retail Asia Awards 2023 Winner: PT Kurnia Ciptamoda Gemilang
Retail Asia Awards 2023 Winner: Puma South East Asia Pte Ltd
Retail Asia Awards 2023 Winner: Shin Kong Mitsukoshi Department Store Co., Ltd.
Retail Asia Awards 2023 Winner: Siam Piwat
Retail Asia Awards 2023 Winner: Suyen Corporation (BENCH)
Retail Asia Awards 2023 Winner: Swarovski
Retail Asia Awards 2023 Winner: The Hong Kong Jockey Club
Retail Asia Awards 2023 Winner: WCT Malls Management Sdn Bhd
Retail Asia Awards 2023 Winner: Wilcon Depot
Retail Asia Awards 2023 Winner: ZALORA
2022 Winner: SM Supermalls
2022 Winner: Swarovski
2022 Winner: Luxasia
2022 Winner: Petzone
2022 Winner: Sino Group
2022 Winner: TFP Retail Sdn Bhd
2022 Winner: Ace Hardware Philippines
2022 Winner: The Penshoppe Group
2022 Winner: Mannings Hong Kong
2022 Winner: Elise Fashion Limited Company
2022 Winner: Watsons Personal Care Stores Philippines
2022 Winner: Mall of Dilmunia
2022 Winner: PT Supra Boga Lestari, Tbk
2022 Winner: Pharmacity Pharmacy Joint Stock Company
2022 Winner: Jaykay Marketing Services Pvt Ltd
2022 Winner: The Body Shop India
2022 Winner: iShopChangi of Changi Airport Group
2022 Winner: Lotus’s Thailand
2022 Winner: AEON CO. (M) BHD.
2022 Winner: Dmall Life (China) Digital Technology
2022 Winner: ZALORA
2022 Winner: Melandas Indonesia
2022 Winner: Megaworld Lifestyle Malls
2022 Winner: NTUC FairPrice Marketplace
2022 Winner: Etaily and Landmark
2022 Winner: GUERLAIN
2022 Winner: NTUC FairPrice
2022 Winner: Toys”R”Us Japan
2022 Winner: Kmart Australia
2022 Winner: CRC Sports Co., Ltd.
2022 Winner: Wilcon Depot, Inc.
2022 Winner: Central Retail Corporation
2022 Winner: Kopitiam & FairPrice Housebrand
2022: Central Food Retail Co., Ltd.
2022 Winner: Abdullah AlOthaim Markets Company
2021 Winner: Daraz Group
2021 Winner: Dmall China
2021 Winner: Eu Yan Sang Singapore
2021 Winner: Food Folks @ Lau Pa Sat
2021 Winner: ITAB China
2021 Winner: Jaykay Marketing Services (Pvt) Ltd.
2021 Winner: Koala Sleep Japan
2021 Winner: Kmart Australia Limited
2021 Winner: KrisShop Pte Ltd
2021 Winner: Lotus's Thailand
2021 Winner: Majid Al Futtaim Lifestyle
2021 Winner: Makro Supermarket
2021 Winner: NTUC Fairprice Co-Operative
2021 Winner: Pan Pacific Retail Management
2021 Winner: Pinduoduo Inc.
2021 Winner: Sharjah Cooperative Society
2021 Winner: Softlogic Supermarkets
2021 Winner: The Coffee Club
2021 Winner: The Food Purveyor
2021 Winner: The Mall Group
2021 Winner: UNIQLO
2021 Winner: Watsons Personal Care Stores (Philippines), Inc.
2021 Winner: YesStyle.com Limited
Awards Highlights
Recent News
Samsonite harnesses data to boost sales
It’s the most wonderful time of the year!
Hyper-personalised shopping rules in Southeast Asia
Recent News
Samsonite harnesses data to boost sales...
It’s the most wonderful time of the year!...
Vietnamese consumers increase spending activities...
Highlight your exceptional retail innovations at the Retail Asia Awards 2025
The awards programme honours outstanding companies and initiatives in retail across Asia.
As the retail landscape in Asia continues to transform, companies are embracing innovation and creativity to meet the evolving consumer...
L’Oréal Travel Retail Asia Pacific garners award at Retail Asia Awards 2024
Its innovative Travel Retail lounge engaged the audience with exceptional experiences, creating unique sensory interactions with their products through immersive storytelling.
Beauty retailer L’Oréal Travel Retail Asia Pacific...
Metro shines at Retail Asia Awards 2024 for exceptional store achievements, innovative solutions
The company won the prestigious Department Store of the Year - Singapore accolade at the Retail Asia Awards 2024.
Metro, a renowned department store, has clinched the prestigious Department Store of the Year - Singapore accolade...
Two-year streak: PNJ takes home Marketing Initiative of the Year - Vietnam at Retail Asia Awards
The campaign PNJ Jewelry Journey Across Vietnam made PNJ secure its second consecutive win at the Retail Asia Awards in the Marketing Initiative of the Year - Vietnam category.
Phu Nhuan Jewelry Joint Stock Company (PNJ) has...
TOBY'S SPORTS triumphs at Retail Asia Awards 2024
This marks 45 years of excellence in the sports retail industry.
TOBY'S SPORTS was crowned the Sporting Goods Retailer of the Year - Philippines at the Retail Asia Awards. This accolade not only celebrates TOBY'S SPORTS' 45th...
PT Kurnia Ciptamoda Gemilang redefines apparel shopping with award-winning innovations
Emerging as the Apparel Retailer of the Year - Indonesia at the Retail Asia Awards 2024, PT Kurnia Ciptamoda Gemilang innovates with smart technology to enhance the shopping experience.
PT Kurnia Ciptamoda Gemilang has embraced...
ZALORA secures win at Retail Asia Awards 2024 for ZALORAYA fashion show
The offline event was attended by A-list celebrities and the company’s CEO.
Fashion and lifestyle brand ZALORA clinched the Marketing Initiative of the Year - Malaysia category win at the coveted Retail Asia Awards 2024 for...
Crocs redefines ‘comfort meets style,’ elevates retail experience
Its visual displays transform conventional retail spaces into dynamic showcases of the Crocs identity and its diverse portfolio of offerings.
In a highly competitive retail industry, casual footwear brand Crocs continues to set...