Technology
Human agents remain vital in AI-driven customer service
Human agents remain vital in AI-driven customer service
AI handles routine queries, but human intervention is key for trust and escalation.
Shein partners with Transfar Chemicals to advance textile dyeing, finishing
It will digitalise dyeing processes.
Olive Young rolls out multilingual personal shopper service in Gangnam
It will be available on a trial basis until 31 March.
MR D.I.Y., Lark partner to boost international expansion
Lark will deploy its tools to over 40,000 MR D.I.Y. employees.
Retailers told to use data to drive sales
The goal is to create a curated shopping experience that prevents stockouts.
Smart home market to hit $200.8b by 2028
Leading players include Amazon, Google, and Xiaomi.
The Mall Group uses virtual treasure hunts to create buzz
The strategy was a big hit during the recent Chinese New Year.
Consumers demand human oversight amidst AI’s rapid expansion
Millennials are driving AI adoption.
Retailers use e-labels to boost efficiency and sales
Digital price tags help improve margin through dynamic pricing.
72% of SEA consumers prefer in-store shopping for mobile upgrades
Half of Grab users plan to upgrade their smartphones in the next 12 months.
1 in 2 APAC retailers to adopt GenAI for product content by 2027
By 2026, 90% of retail solutions will incorporate AI.
Why Thai retailers should harness AI for personalisation, efficiency
Industry leaders also cited the importance of adopting omnichannel strategies.
Self-service kiosk market to grow by $13.28b by 2029
It is driven by the increasing adoption of contactless payment systems.
More Southeast Asian retailers eye self-checkout
Young customers and high smartphone penetration are driving the trend.
Transparency gaps hinder consumer trust in sustainable products
Brands must address skepticism with clear and credible sustainability efforts.
IBM, L'Oréal team up to advance AI-driven, sustainable cosmetic formulations
A custom AI model will be created to help L'Oréal develop sustainable and high-performance products.
Shein increases adoption of eco-friendly denim production
The company produced 380,000 denim pieces using this method last year.
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The goal is to unify systems and teams for a seamless customer experience.
