E-commerce
Convergent commerce takes hold as Thai shoppers navigate choice overload
Convergent commerce takes hold as Thai shoppers navigate choice overload
Ipsos data shows high AI acceptance amongst Thais and rising decision fatigue in retail behaviour.
3 days ago
How point of sale became the hub for customer experience
Modern POS systems blur the lines between digital and physical channels.
3 days ago
Margin squeeze drives Thai e-commerce to rethink marketplace dependence
Marketplaces, once the growth engine, are now costlier as commissions have surged over the past two years.
3 days ago
APAC retailers need to rethink where fraud prevention begins
Unchecked fraud distorts customer data.
Global brands risk underperforming without India localisation
E-commerce and young consumers drive growth, but localisation, inflation and policy risks could shape outcomes.
PGMall’s 'ConsuMerchant' model lets shoppers earn up to 3.5% cashback
The platform’s brand onboarding grew nearly fivefold last year.
APAC retailers deploy AI to improve loss prevention
Predictive tools shift strategy from reactive shrink control to real-time detection.
The CX illusion: Why retail’s digital investment isn’t delivering
Retailers must rethink the relationship between associate experience and customer experience.
Telehealth platforms shift primary care to virtual-first models
Digital consultations cut waiting times as care shifts online.
Vietnam e-commerce under pressure as discount-led growth loses momentum
Fragmented systems also continue to disrupt customer experience.
The future of agentic commerce in APAC: Why identity will anchor hybrid experiences
When identity is embedded seamlessly, security becomes almost invisible to the customer.
How are Australian retailers responding to ultra‑cheap marketplaces?
Weaker players are being forced to change operating models, or risk further declines.
Rapid quick commerce expansion lifts Alibaba sales amidst net income decline
Net income for the quarter was $2,235m.
Social media and AI drive snack e-commerce growth to $57b
Platforms like TikTok/Douyin drive discovery and sales growth.
China launches new online retail sales indicator
Total online sales now reported higher due to added services.
YCP pushes retailers toward creator marketing
Short-form and niche platforms reshape reach.
Digital access gaps reshape Philippine retail competition
This results in a fragmented digital landscape where consumers interact with brands in very different ways.
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1. Margin squeeze drives Thai e-commerce to rethink marketplace dependence 2. EssilorLuxottica expands manufacturing capabilities with Faro deal 3. Brands urged to pivot to owned channels amidst rising platform fees 4. Mumbai emerges as retail hotspot as int’l brands vie for prime locations 5. Hermès unveils city-inspired retail concept at Taipei SOGO FuxingResource Center
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How point of sale became the hub for customer experience
APAC retailers need to rethink where fraud prevention begins
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The CX illusion: Why retail’s digital investment isn’t delivering