E-commerce

JD Cross-Border partners with Müller to expand European goods in China

Product focus includes European beauty, personal care, and selected luggage items.
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Why e-commerce winners in SEA are rethinking operating models

Growth today is increasingly powered by sophisticated end-to-end orchestration across the entire funnel. 
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APAC drives online grocery’s trillion-dollar growth path

Traffic congestion and long working hours push consumers toward delivery platforms.
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Convergent commerce takes hold as Thai shoppers navigate choice overload

Ipsos data shows high AI acceptance amongst Thais and rising decision fatigue in retail behaviour. 

How point of sale became the hub for customer experience

Modern POS systems blur the lines between digital and physical channels. 

Margin squeeze drives Thai e-commerce to rethink marketplace dependence

Marketplaces, once the growth engine, are now costlier as commissions have surged over the past two years.

Global brands risk underperforming without India localisation

E-commerce and young consumers drive growth, but localisation, inflation and policy risks could shape outcomes.

PGMall’s 'ConsuMerchant' model lets shoppers earn up to 3.5% cashback

The platform’s brand onboarding grew nearly fivefold last year.

APAC retailers deploy AI to improve loss prevention

Predictive tools shift strategy from reactive shrink control to real-time detection.

The CX illusion: Why retail’s digital investment isn’t delivering

Retailers must rethink the relationship between associate experience and customer experience.

Telehealth platforms shift primary care to virtual-first models

Digital consultations cut waiting times as care shifts online.

Vietnam e-commerce under pressure as discount-led growth loses momentum

Fragmented systems also continue to disrupt customer experience.

The future of agentic commerce in APAC: Why identity will anchor hybrid experiences

When identity is embedded seamlessly, security becomes almost invisible to the customer. 

How are Australian retailers responding to ultra‑cheap marketplaces?

Weaker players are being forced to change operating models, or risk further declines.