Event News
Experience overtakes points in Indonesia retail loyalty
Experience overtakes points in Indonesia retail loyalty
Retailers are shifting towards emotional engagement and omnichannel experiences to retain customers.
Indonesia malls face dual pressure from digital adoption and social demand
Operators face structural pressure to redesign physical spaces around digital behaviour shifts.
Indonesia’s consumers are becoming more selective with every purchase
Only 12% of Indonesians remain loyal to regular brands, whilst 80% now shop through live commerce.
AI commoditisation narrows retail competitive advantage
Adoption is standardising retail capabilities and narrowing competitive gaps.
Indonesian retail marketers in ‘survival mode’ as AI reshapes ads, marketing
AI is seen as a key tool to improve media planning and creative production efficiency.
Indonesian retailers refuse third-party data sales as trust remains priority
Individual customer profiles remain strictly in-house to prevent third-party control.
Dan+Dan transforms beauty waste into customer loyalty engine
The programme allows customers to return empty packaging for discounts.
Indonesian retailers push for unified omnichannel systems as consumer expectations rise
Social commerce is also growing rapidly in the country.
AI and unified data support Indonesia’s digital growth amidst rising volatility
Economic uncertainty and supply chain risks are increasing business pressure.
Urban consumers are reshaping Indonesia’s retail market
77% of Indonesians still want to see products in person — even as online shopping keeps accelerating
The Mall Group eyes experience-led retail with CRM and AI focus
The strategy focuses on increasing customer dwell time.
Luxury retail stalls as $1.75t market pivots to lifestyle
Jewellery and watches are standout categories.
Convergent commerce takes hold as Thai shoppers navigate choice overload
Ipsos data shows high AI acceptance amongst Thais and rising decision fatigue in retail behaviour.
Zero-waste systems cut retail operating costs
The retail sector is uniquely placed to monetise its waste.
Thailand FMCG growth weakens as competition rises and consumers turn cautious
Competition is increasingly driven by local manufacturers.
Margin squeeze drives Thai e-commerce to rethink marketplace dependence
Marketplaces, once the growth engine, are now costlier as commissions have surged over the past two years.
Brands urged to pivot to owned channels amidst rising platform fees
Platform fees now reach as high as 20%.
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Event News
Retailers are shifting towards emotional engagement and omnichannel experiences to retain customers.
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