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Upskilling and automation help the logistics firm stay afloat.

Out of its 400 employees, half are assigned to the technology and products department.

Leaving consumers with unanswered queries can result in $2m missed revenue per day. 

It switched from a buy-and-sell business to a marketplace-based model, before finding the right mix in the e-commerce retail model it now uses.

Replacing lip products, scents topped ZALORA’s beauty category both in 2020 and 2021.

The Singapore brands brought ergonomic chairs and desks to overseas markets with prices starting at $399 and $599, respectively. 

Retailers would need over 200 hours to manually digitise their products, but Fairmart claims this could be trimmed down to zero.

It won’t dive into quick commerce at the expense of its merchandise mix, says Daraz CEO.

HappyFresh relies on its 6-year customer behaviour database in determining product offerings.

Angel’s Pizza propelled the food conglomerate’s growth in the Philippines.

At the front line is Alfamart's CRM platform that analyses consumer shopping behaviour.

Surprisingly, retailers will need to cater more to the 62.1% of Hong Kongers who prefer to shop in-store.

8 out of 10 consumers in the region use online platforms to discover items they want to buy. 

XM Studios reiterates how listening to customers helped in creating quality collectibles.

Offline-plus-online will help attract more consumers whilst travel is still restricted.

PARKnSHOP and Uni-China Group’s supermarket brands partnered to open this concept store.