E-commerce
How retailers can satisfy customers and ensure a high Net Promoter Score
How retailers can satisfy customers and ensure a high Net Promoter Score
Bain’s Net Promoter Score measures the likelihood a consumer will recommend a business and company growth.
The majority of SEA consumers will go on a hybrid holiday shopping setup
A study showed that 81% choose mobile for their shopping purchase.
How e-commerce starts a new chapter in Southeast Asia
The region will experience a market value of $211b and a growth rate of 22% by 2025.
Lazada launches sustainability training to Indonesian retailers
Lazada's logistics business unit invited over 30 retailers for the six-month course.
Around 2 in 5 APAC consumers always use social media for inspiration, purchases
Consumers from China and Thailand lead the regular social media use for transactions.
JD Logistics upgrades express delivery services in Hong Kong and Macau
Newer and improved services will reinforce the connection between the two territories.
Optimised personal experience for every demographic emboldens SEA market: report
Around 73% of business leaders see the potential of personalised tech like AI shaping consumers.
Foodpanda appoints John Fang as CEO
Jakob Angele left the company as CEO after nine years.
Shopee Live sees 120 times add-to-cart conversion growth during 10.10
Malaysian consumers claimed more than 1.3 million vouchers during the event.
What encourages online shoppers to trust more in cross-border stores?
Using their own currency is what compels online users to shop in cross-border stores.
Around half of APAC consumers frequently order overseas online
Better quality products are the top driver for cross-border purchases.
About 9 in 10 APAC consumers abandon online carts over inflexible delivery options
Some want to have their items delivered to other places instead of their homes.
Lower price is key driver for cross-border purchases
Other reasons for cross-border transactions are better product quality, amongst others.
Lazada, Seoul Business Agency partner to support Korean SMEs' growth
The SMEs will be first onboarded in Lazada Singapore.
Global e-commerce market to reach $9.3t by 2027
E-commerce transactions already hit $5.9t in 2022.
SHEIN partners with SingPost for delivery in Singapore
Consumers may also have their parcels delivered to their letterboxes.
Thai consumers prefer to pay using e-wallets, cash for online transactions
Preference in payment methods varies in regions.
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Commentary
This 11.11, the real battle lies in shopper confidence – not the biggest discount