Retail Asia Awards

The grand opening event of its Heritage Quarter celebrated its founder’s rich legacy.

At the core of its growth lies a steadfast commitment to customer satisfaction.

The company revolutionises retail in Indonesia with Smart Fitting Room technology.

It has enhanced consumer experience and improved brand image through its initiatives.

Its MIRAIKUSTOM Bed Frame has become the highest-rated amongst all its products in the company.

It has set new standards for environmental stewardship, social responsibility, and economic viability.

They revolutionise shopping for Metro Manila’s commuters.

Over 800,000 customers have registered in its iAEON platform.

Its CapitaVerse initiative offered a remarkable customer journey.

The winning companies have set a new benchmark for excellence, inspiring others to push boundaries and redefine the retail experience.

Its campaigns have been inspiring, positively impacting thousands of lives.

By implementing a sound omnichannel strategy, prioritising the consumer experience and adapting to changing trends, retailers can differentiate their value proposition.

He stressed that personalisation, engagement, and community-building are amongst those that foster long-term consumer loyalty.

To navigate diverse markets successfully, retailers must leverage technologies like AI to integrate online and offline experiences whilst implementing tailored strategies for sustainable growth.

Cheng emphasised the need for retailers to adapt supply chains amidst geopolitical tensions, ensuring resilience.

The awards programme is now in its 18th year.