, Southeast Asia
Photo by Artem Podrez (Pexels).

Around 9 in 10 SEA e-shoppers cites importance to know delivery company

A total of 56% prefer the company that guarantees a good service.

Delivery service is key in building trust amongst e-shoppers, with 89% of customers in Southeast Asia considering that it is important to know the company that will deliver their ordered items, according to a report.

The importance of knowing the delivery company is highest in Indonesia at 97%, followed by Thailand (96%), the Philippines (92%), Malaysia (89%), Vietnam (85%), and Singapore (72%). 

Of those surveyed, 56% said they would like to choose the delivery company that will guarantee a good delivery service, 51% said knowing the delivery company provides assurance, and 38% said they would choose the firm that offers environmentally friendly alternatives.

A total of 35% each said they have a preferred delivery and had a previous bad experience with a delivery company and would try to avoid them.

Real-time tracking is also one of the strongest delivery preferences across Southeast Asia, with it ranking first in the delivery preference index in Indonesia, Malaysia, Singapore, the Philippines, and Thailand. 

Vietnam consumers, meanwhile, cited delivery to their location as the top delivery preference index, with real-time delivery ranking second.

It also found that around one in four or 27% have returned their last online purchase and about two in three considered the return experience to be difficult.

The E-commerce Southeast Asia (SEA) Barometer Report 2021 - Uncovering SEA online shoppers & delivery preferences report was conducted by logistics firm Ninja Van Group and DPDgroup.

The study involved over 9,00 participants across the six countries in July 2021.

Follow the link s for more news on

Swarovski menguasai TikTok untuk perluas skala luxury di kalangan Gen Z

Produsen Kristal asal Austria ini bekerja sama dengan influencer untuk menjangkau pasar Singapura.

Foodpanda mengotomatisasi ‘dark stores’ di Singapura untuk mempercepat pengiriman

Gudang 24/7-nya memastikan pemenuhan pesanan sepanjang waktu.

Peritel Singapura masuk pasar Thailand dan Malaysia melalui Shopee dan Lazada

Menjual di platform-platform ini jauh lebih murah dibandingkan membuka toko fisik.

Dear Me Beauty berencana membuka flagship store

Store ini dapat menjadi fondasi bagi pertumbuhan pasar yang lebih luas.

Rakuten menggunakan robot otonom untuk meningkatkan pengiriman tahap akhir

Mereka dapat melakukan pengiriman pada malam hari dan saat cuaca buruk berkat sensor LiDAR.

Erajaya Digital membuka toko elektronik terbesarnya

Cabang ini merupakan toko konsep ke-80 dari sekitar seribu cabang yang tersebar di seluruh Indonesia.

Pasar perawatan hewan peliharaan melejit di Singapura

Mereka menghabiskan uang untuk pelajaran renang, yoga hewan, pilates, dan lainnya.

Jaringan makanan cepat saji asal Cina membidik listing di Hong Kong

Mereka menggunakan kota ini sebagai tempat uji coba untuk ekspansi lebih lanjut ke luar negeri.