, Southeast Asia
Photo by Artem Podrez (Pexels).

Around 9 in 10 SEA e-shoppers cites importance to know delivery company

A total of 56% prefer the company that guarantees a good service.

Delivery service is key in building trust amongst e-shoppers, with 89% of customers in Southeast Asia considering that it is important to know the company that will deliver their ordered items, according to a report.

The importance of knowing the delivery company is highest in Indonesia at 97%, followed by Thailand (96%), the Philippines (92%), Malaysia (89%), Vietnam (85%), and Singapore (72%). 

Of those surveyed, 56% said they would like to choose the delivery company that will guarantee a good delivery service, 51% said knowing the delivery company provides assurance, and 38% said they would choose the firm that offers environmentally friendly alternatives.

A total of 35% each said they have a preferred delivery and had a previous bad experience with a delivery company and would try to avoid them.

Real-time tracking is also one of the strongest delivery preferences across Southeast Asia, with it ranking first in the delivery preference index in Indonesia, Malaysia, Singapore, the Philippines, and Thailand. 

Vietnam consumers, meanwhile, cited delivery to their location as the top delivery preference index, with real-time delivery ranking second.

It also found that around one in four or 27% have returned their last online purchase and about two in three considered the return experience to be difficult.

The E-commerce Southeast Asia (SEA) Barometer Report 2021 - Uncovering SEA online shoppers & delivery preferences report was conducted by logistics firm Ninja Van Group and DPDgroup.

The study involved over 9,00 participants across the six countries in July 2021.

Follow the link s for more news on

Join Retail Asia community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Top News

India’s e-commerce market to reach $147.3b in 2024
It will be driven by the expanding internet penetration and better digital payment infrastructure.
E-commerce
Food colors market to reach $5.42b by 2031
Still, the market growth is constrained by strict regulations.

Exclusives

Brands told to come clean about beauty care
Consumers are more discerning and can easily spot fake ingredient claims.
Swarovski cracks TikTok to scale luxury amongst Gen Zs
The Austrian glassmaker is working with influencers to connect with the Singaporean market.
Starbucks Korea opens high-tech store in Seoul
Its first reserve-only branch features AR art installations and a Mixology Bar.
Decathlon gets closer to hybrid Singaporean shoppers through pick-up service
The world’s largest sporting goods retailer lets clients pick up online orders on the go.Decathlon is building on the success of its pick-up service in Singapore as it progresses toward its target of having 37 locations in the city-state in the next two years, its top official said.