TikTok Shop Malaysia extends free returns to 30 days for mall products

This applies exclusively to items with the official 'Mall' badge.

TikTok Shop Malaysia has extended its Free Returns policy from 15 days to 30 days for all authentic branded products sold through TikTok Shop Mall.

The new policy, in effect since early June 2025, aims to increase consumer confidence and improve the online shopping experience. It applies to thousands of branded items from names like CLEF Beauty, Christy Ng, BONIA, PUMA, and more.

“This 30-Day Free Returns policy gives shoppers more peace of mind and helps brands boost credibility, drive conversions, and increase repeat purchases,” said Nur Azre Abdul Aziz, Director of Strategic Partnerships at TikTok Shop Malaysia.

The policy also protects sellers. Returns can be rejected if products are damaged or used, and TikTok Shop will cover shipping costs for returns marked as “No Longer Needed.”

Shoppers can identify eligible products by the ‘Mall’ badge next to product listings. Return requests can be made within 30 days through the app’s Orders Page.

Brands interested in joining TikTok Shop Mall can learn more at TikTok Shop Academy.