In Focus

Consumers are becoming less tolerant of generic and inauthentic customised experience.

We’re taking the time off and will be back on 6 January 2025.

Data and analytics allow brands to optimise customer experience both online and in-store.

The company, which sells brands like Hermes and Cartier, is refining its omnichannel space.

The mall has revamped 111,000 sq ft of retail space as part of a major redesign.

Videos on the platform are used not just to entertain but also to drive e-commerce.

The US company expects the region’s rising middle class to eat more M&M’s and Snickers.

The awards programme honoured top companies in the fast-moving consumer goods sector, recognising innovation, leadership, and exceptional achievements across Asia.

The Austrian crystal maker is working with influencers to connect with the Singaporean market.

Its first reserve-only branch features AR art installations and a Mixology Bar.

The world’s largest sporting goods retailer lets clients pick up online orders on the go.

Social media are no longer just spaces for sharing selfies; they’ve become shopping hubs.

Sellers need to adapt and engage with more customers to avert a decline in sales.

Visitors find top-tier brands and museum-grade art pieces at the cultural-retail landmark.

Teens and adults aged 12 years and over are buying beloved toy brands from the 80s and 90s.

Still, challenges remain in maintaining personal service.