In Focus

Technology adoption rising in foodservice to enhance customer experience

Still, challenges remain in maintaining personal service.
3 days ago

Technology adoption rising in foodservice to enhance customer experience

Still, challenges remain in maintaining personal service.
3 days ago

Aussie consumers losing trust in supermarket pricing

Shoppers are confused on pricing strategies such as frequent specials, short-term discounts, and bulk promotions.

How ‘beauty-from-within’ trend shapes consumer choices in APAC

It is driven by the increasing health consciousness amongst consumers.

MINISO opens biggest global store in Jakarta

The Chinese retailer aims to hit 1,000 stores in the next five years from about 300 now.

PUMA targets tech-savvy youngsters on TikTok

The world’s third-biggest activewear maker uses local influencers to connect with its market.

Why did Hong Kong retail sales fall after a strong rebound?

Retail sales initially surged following Hong Kong’s border reopening in January 2023.

How retailers can successfully engage the growing Gen Z market

Globally, Gen Zs are expected to have a total consumer spending of $12t by 2030.

How L’Oréal uses digital technology to become a ‘beauty life companion’

It blends data, creativity, and cutting-edge technology to reshape consumer experiences.

Ayala Malls takes bold leap into high-tech redevelopment

Central to this redevelopment are experiential stores that merge shopping with the latest technological innovations.

Human interactions still crucial in today’s tech-driven retail

Lotus’s malls in Malaysia integrate sensory stimulation, ambiance, and community-centric spaces to boost experiential retail.

The Coffee Bean & Tea Leaf balances quality and convenience through retail products

It expanded its product range, including a variety of single-origin coffees tailored to different roast preferences.

Here’s why luxury brands are increasing AI investments

The sector has invested over $360m in AI over the past three years.

Retailers must prepare for ‘seamless commerce’

KPMG expert predicts an end to online versus offline retailing as consumer engagement changes.

Inside The Mall Group’s digital approach to customer satisfaction

It has introduced innovative services such as ‘chat and shop’ and ‘call to order.’

3 pillars reshaping the future of retail in Southeast Asia

Retailers are urged to prioritise digitalisation, experiential initiatives, and sustainability to remain competitive.