Jaleen Ramos

KFC Australia launches voice AI in drive-thrus

KFC Australia launches voice AI in drive-thrus

The fast food chain assures that no jobs will be lost due to this innovation.

China’s consumer firms to face increased global competition

This includes the restaurants, apparel, and home appliances sectors.

Central Retail’s GO Wholesale opens first store in Southern Thailand

It covers over 5,000 square meters and offers more than 10,000 products.

How tissue and hygiene industry adapts to sustainability demands

Incorporating sustainability features alongside performance and quality is deemed crucial.

Loewe opens first Casa Loewe in Seoul

A key highlight is an art installation made from horsehair using a 500-year-old hat-making technique.

6 in 10 HK restaurants expect increased takeaway orders amidst summer heat

About 94% of restaurants view food delivery platforms as crucial.

Building an AI-powered chatbot that can make a sale

As we enter the second half of 2024, many retailers – from digital natives, to multi-channel retailers that have a digital presence – will be looking to gear up for various shopping festivals and dates. These include Singles’ day, Cyber Monday and End of Year festivities, just to name a few. These festivities present a critical opportunity for merchants to showcase their offerings online to a vast consumer audience. However, competition amongst retailers is fierce, particularly in Asia with many businesses leveraging dynamic marketing tactics such as interactive campaigns, live streaming, and social media promotion to entice and engage new customers.

Philippines' Robinsons Retail appoints new CEO

Stanley Co will assume the role starting on 1 January 2025.

AS Watson adopts EV delivery fleet to enhance supply chain sustainability

Sixty percent of its 12 retail brands now use EVs for warehouse-to-store and online deliveries.

How can luxury brands overcome the impact of ‘luxury shame' in China?

China's market is pressured by rising outbound tourism and declining local demand.

Sotheby’s opens new maison in Hong Kong

It features immersive exhibitions and retail across art, luxury, and collectibles.

Alexander Pollich named CEO of Porsche China

He will now oversee Porsche's crucial Chinese market.

Why loyalty programme integration is crucial for retail success

In Thailand, consumers are keen to upgrade their membership tiers in pursuit of greater benefits.

6 in 10 brand manufacturers invest in retail media networks

Nearly 70% highlighted enhanced consumer targeting as a major benefit.

58% of consumers use devices for food purchases

Consumers are spending less time cooking at home, opting for faster and more convenient food options.