Singapore

2017 has been marked by rapid advancements in the logistics industry as providers adapt to innovative technologies and processes to cater to consumer demands. Muneerah Bee gets Pang Mei Yee, vice-president, head of Innovation, Asia-Pacific, DHL Customer Solutions and Innovation, to share more insights.

City of Tomorrow, a 10,000sqf store in the middle of CityLink Mall in Singapore, is home to more than 40 curated brands and doubles up as an event space. Co-founders Chiang Xiaojun and Edwin Ng (who are aged 29 and 31 respectively) tell Muneerah Bee why it is not a cookie-cutter retail space.

Every year retailers are faced with the challenge of ensuring a positive customer experience when stretched to full capacity. Plus, the search for gifts can be stressful for shoppers. Global information logistics provider Retarus shared the following communication processes to help retailers maintain the highest levels of customer experience:

Ever wondered how much Singaporeans spend on Christmas gifts for families, friends and colleagues? A recent survey commissioned by hypermarket chain Giant Singapore revealed insights on how much a shopper spends, where they spend it, who they spend it on and on what kind of Christmas gifts.

Xero recently announced its largest launch of new products as it evolves from an online accounting software to a global small business platform to help grow more businesses around the world.

Many of the hype-technologies of recent years such as software-defined networking (SDN), the Internet of Things (IoT) and Artificial Intelligence (AI) to name but a few – are now in the mainstream, and 2018 is the year when attention will turn to what organisations do with them.

Singapore has outpaced its neighbours to become the third largest e-commerce market in South-east Asia but a saturation point may be on its way, according to Worldpay’s annual Global Payments Report.

Mobile classifieds marketplace Carousell recently introduced a new feature that helps users to sell their items faster.

A majority (70%) of consumers would stop doing business with a company if it experienced a data breach, according to a survey of more than 10,000 consumers worldwide conducted on behalf of computer security service provider Gemalto.

According to the 2017 SAP Hybris Consumer Insights Report, 89% customers expect an answer to their query within 24 hours.

Established Japanese fashion retailer Lumine opened its first store outside Japan in Singapore on with a grand opening last weekend.

Black Friday and Cyber Monday mania will continue this year with a wider range of businesses expected to get in on the online action, according to payment processing company Worldpay.

Mobile-based on-demand beverage delivery service BottlesXO has raised US$3.4 million in a pre-Series A funding round, from an undisclosed private equity firm in Singapore.

Gorilla Technology, a global provider of video intelligence and Internet of Things (IoT) technology, recently released the Intelligent Video Analytics Recorder (IVAR) solution using the combination of ground-breaking real-time analytics and deep learning for facial and license plate recognition technology.

WAAVE, a mobile concierge service, has added machine learning and artificial intelligence (AI) technology to its offerings to understand users’ habits, offer tailored suggestions and improve customer experience.

Singapore recently welcomed its first and largest independent design resource workspace MOX, which was designed with the creative communities in mind.