Singapore

BloomReach recently launched a strategic global partnership with e-commerce software provider Elastic Path Software which will bring competitive advantage to enterprise businesses pursuing a best-of-breed approach to customer experience and commerce.

The e-commerce market in Asia-Pacific (APAC) is one of the fastest growing as consumer appetite for online and mobile shopping continues to see extreme progress in the coming year and beyond.

Online fraud is on the rise and a new report from technology company Stripe unveiled several new patterns to assist online businesses as they combat fraudulent activities.

Internet company Rakuten and Techstars, a worldwide network aimed at helping entrepreneurs succeed, recently announced the launch of Rakuten Accelerator powered by Techstars.

Internet retailing is the fastest growing global channel through 2022 at 73% to become a larger channel than traditional grocery retail, according to global market research company Euromonitor International which released its new retailing industry data alongside the second annual What’s New in Retail: Emerging Global Concepts report.

As part of its five-year transformation plan, Marks & Spencer (M&S) has announced a new Technology Transformation Programme that will enable it to become a digital-first business and deliver an improvement in customer experience.

Asia’s omni-channel platform company Ace Turtle has partnered with CEVA Logistics, one of the world’s largest supply chain management companies, to manage global freight forwarding for international brands that Ace Turtle will power through its cross-border solution in South-east Asia.

Singapore customer service employees would go out of their way to ensure that customers have a good experience because it is personally satisfying for them, according to a recent research by experience management software provider Qualtrics.

Retailers must rapidly evolve online applications to meet market demands but at the same time, more shoppers are wary of the privacy threats when shopping online as a breach can be very harmful to a retail company.

Shrinkage is an inevitable problem that retailers face and battling this challenge often means implementing solutions that protect the products.

Augmented reality in retail, a technology-infused employee experience and virtual assistants in the workplace are among the leading innovations expected to drive organisational change in Southeast Asia and around the world in 2018, according to IT consulting and services provider Avanade.

Fans watching the Olympic and Paralympic Winter Games PyeongChang 2018 at home will be able to buy Team USA apparel with just a few clicks using Visa Checkout.

Despite developing Asia’s massive opportunities, fewer than 20% of brands outgrow their categories in this region, according to new analysis from Bain & Company, Turbocharging Consumer Products in Developing Asia.

Next year, online brands will re-invigorate their packaging to enhance the e-commerce experience and brands that adopt clear and succinct package messaging will be rewarded as consumers prefer brands that embrace minimalism, according to market intelligence agency Mintel.

To help retailers develop highly-personalised online campaigns to break through the clutter and attract their target audience, RTB House, a global company providing state-of-the-art retargeting technology based on deep learning for top advertisers, analysed the purchasing behaviours of online shoppers in December. The analysis, conducted with aggregate data from over 40 markets across Europe, Latin America, Asia-Pacific, Middle East and Africa, revealed that most online visitors in the region shop primarily during the working weeks.

New technologies are often seen as a source of disruption in the retail industry; however, new technologies that can enhance shoppers’ experience also present a huge opportunity to retailers. As we usher in the new year, what are some important technology concepts retailers should be aware of and embrace to survive the impact of the borderless world of modern retailing? Retail Asia’s Muneerah Bee contacts retail professionals, researchers and solutions providers to file this report.