Exclusives
Ayala Malls takes bold leap into high-tech redevelopment
Central to this redevelopment are experiential stores that merge shopping with the latest technological innovations.
Ayala Malls takes bold leap into high-tech redevelopment
Central to this redevelopment are experiential stores that merge shopping with the latest technological innovations.
How Asia transforms in-store customer experience
The region’s unique market dynamics pushes retailers to be more innovative.
L’Occitane’s sustainable brand experiences in travel retail rings true with authenticity
The brand’s efforts include responsible ingredient sourcing, eco-friendly packaging, and energy-efficient practices.
Why e-commerce needs a shift towards customer-centred priorities
A unified customer experience across both physical and digital platforms is crucial.
Improving traceability and inventory management efficiency with GS1’s 2D barcodes
These 2D barcodes function as a compact data repository.
The Coffee Bean & Tea Leaf balances quality and convenience through retail products
It expanded its product range, including a variety of single-origin coffees tailored to different roast preferences.
KCG masters brand positioning for Indonesia’s premium segment
It adopts the latest tech-based solutions to better manage 92 retail stores across 20 cities in Indonesia.
Here’s why luxury brands are increasing AI investments
The sector has invested over $360m in AI over the past three years.
Bacha Coffee masters sensory-rich retailing in Jakarta
Blending heritage and luxury, Bacha Coffee Plaza Senayan immerses Indonesian coffee lovers into a unique experience.
How WCT Malls boosted tenant sales via targeted marketing
Through targeted marketing, the mall group boosts tenant sales and occupancy rates.
Way to go for GOPIZZA: 2,000 stores by end-2024
CEO aims to make it the most accessible pizza brand from Southeast Asia to the world.
Retailers must prepare for ‘seamless commerce’
KPMG expert predicts an end to online versus offline retailing as consumer engagement changes.
Lippo Malls adapts to shifting consumer preferences
Over 60% of visitors to their malls are from younger generations.
Indonesia offers community-based solutions to global challenges in the F&B Industry
The global decline in sales highlights the importance of understanding ‘hermit consumers.’
Informal employment in garment industry risks worker rights and brand reputation
Brands were urged to adopt binding agreements and enforce human rights standards throughout their supply chains.
Are emotional loyalty strategies more effective than transactional approaches?
One in three customers in APAC join loyalty programs to build lasting connections.
Inside The Mall Group’s digital approach to customer satisfaction
It has introduced innovative services such as ‘chat and shop’ and ‘call to order.’
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1. Luxury retail rental growth slows globally as market turns selective 2. Luxury growth accelerates amidst weakening sentiment across APAC in 2026 3. Hongkong Land expands Shanghai flagship with Westbund Central Phase Two 4. Why e-commerce winners in SEA are rethinking operating models 5. APAC drives online grocery’s trillion-dollar growth pathResource Center
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Retailers are shifting towards emotional engagement and omnichannel experiences to retain customers.
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