Shopee Malaysia introduces '15 Days Free Returns' program

Users can now return eligible items across all product categories for free within a 15-day guarantee period.

Shopee has launched its new '15 Days Free Returns' program to enhance user convenience and trust.

The program, introduced on 19 March, aims to offer unparalleled flexibility and instill greater trust amongst consumers in the realm of online shopping.

Under the program, users can now return eligible items across all product categories, including fashion, lifestyle, electronics, and FMCG, completely free of charge within a 15-day guarantee period. 

The initiative allows for a full refund for 'Change of Mind' return reasons with ’no questions asked' policy.

Shopee has devised multiple return options at zero additional cost. Customers can effortlessly arrange for return pick-ups from their doorsteps through strategic collaborations with reliable third-party logistics providers under the Shopee Supported Logistics (SSL) network. 

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Alternatively, they may opt to drop off returns at any SPX Express, J&T, or Pos Laju outlets spread across the nation. 

Moreover, the program extends the flexibility of self-arranged returns using preferred couriers, thereby catering to diverse consumer needs and preferences.