KPMG
KPMG firms operate in 145 countries and territories, and in FY21, collectively employed more than 236,000 people, serving the needs of business, governments, public-sector agencies, not-for-profits and through KPMG firms' audit and assurance practices, the capital markets.
KPMG’s Cath Jowett: Asian retailers must decisively shift to capability-driven workforce strategy
KPMG’s Cath Jowett: Asian retailers must decisively shift to capability-driven workforce strategy
She mentioned that retailers should prioritise digital and customer experience capabilities as automation and omnichannel retail grow.
Retailers urged to heed Gen Z sustainability call
KPMG says 79% of Zoomers will buy into brands whose values are aligned with theirs.
Empathy becomes critical for APAC retailers adapting to Gen Z
Retailers must balance AI with human touch.
Retailers must prepare for ‘seamless commerce’
KPMG expert predicts an end to online versus offline retailing as consumer engagement changes.
Asia-Pacific retailers need AI boost to meet customer expectations
Retailers struggle with AI adoption while aiming to meet the demands of Gen Z consumers.
From bricks to clicks: What will drive the future of retail?
Gen Zs will heavily influence the change.
How can retailers balance omnichannel strategies with consumer preferences for physical stores?
Less than half of APAC consumers prefer online shopping, but most still rely on brick-and-mortar outlets.
How will retailers use AI gatekeepers to change the shopping experience?
One in two respondents expressed a desire for an AI 'clone' to manage tasks, including shopping.
India's urban e-commerce thriving amidst economic challenges: report
Pandemic-induced restrictions accelerated the adoption of e-commerce.
Vietnam's middle class eyes higher disposable income by 2027
Economic growth and urbanisation propel middle class expansion
What drives Australia's retail transformation
Next-generation consumer channels and behaviours are anticipated to shape retail growth trends.
How digital transformation is impacting consumer, retail sectors
Defining value in digital transformation strategies is considered crucial.
Vietnam Retail Industry faces confidentiality risks with generative AI
Generative AI transforms customer experience but raises data protection concerns.
Why retailers should pick up the pace of AI adoption
Analysts said they will run the risk of lagging in the market and suffering higher costs.
Building deeper connection with Malaysian shoppers
Industry players and experts highlight the need to reshape retail for shoppers at the Retail Asia Forum in Malaysia.
Localism rises amongst Indian consumers
Local products offer better value for money and are more in line with consumers’ priorities.
Retailers could bear the brunt of Malaysia’s proposed luxury tax
Introducing a tax on luxury items may send Malaysian consumers, tourists flying off on shopping sprees abroad.
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