News
Retail Asia and Zendesk webinar addresses the impact of customer experience maturity in today’s agile retail landscape
Retail Asia and Zendesk webinar addresses the impact of customer experience maturity in today’s agile retail landscape
Zendesk’s Director of CX Practice laid out 7 best practices that firms should adopt to elevate their CX game.
Carousell HK, GOGOX, Atome to create ecosystem to support small businesses
This will help address the pain points of small businesses in logistics and cash management.
Mitsubishi, Lawson to supply solar power to 3,600 convenience stores
The supplying of the renewable energy will start in April 2022.
Answering consumer needs amidst the push for digital transformation
The push to become more customer-centric makes digitalisation inevitable.
South Korean retailers get into upcycling initiatives
Hyundai Department Store is selling bags made from its old banners.
JD Fresh gets direct cherry sources from Chilean exporters
China takes up 95% of Chile’s cherry exports.
Weekly News Wrap: Alibaba’s e-commerce domination under threat; Ikea to invest $1.19b in two New Delhi malls
And traditional crafts retailer FabIndia mulls a $500m IPO.
Starbucks Coffee bans disposable cups in Jeju Island
The company has set up 26 return slots for multi-use cups.
Don Don Donki launches new Jonetz store in Malaysia
The store seeks to provide a gourmet trip experience with dishes from various parts of Japan.
Retail Asia commends leading FMCG companies in the region at the FMCG Asia Awards
Over 20 companies were awarded in the inaugural awards programme.
Colgate-Palmolive inks MOU with Shopee to boost e-commerce business
The partnership is aimed at growing Colgate’s digital sales by over 20 times by 2025.
7-Eleven Malaysia ventures to pharmacy business in Indonesia
The proposal is expected to be completed in 2022.
Korea’s first Western-style restaurant shuts down
Its location is expected to be renovated to make way for a haute restaurant complex.
South Korea dominated AliExpress’ Black Friday sales
The volume of parcels shipped to South Korea was the highest amongst all countries.
Weekly News Wrap: Indian salesmen protest against Reliance; Australia’s Coles Group sued over underpayment of staff
And China’s state-owned paper rebukes Canada Goose over alleged consumer law violation.
Aumake and Miniso to launch dual-brand stores in Australia
These stores will sell a variety of household goods and beauty products.
Sharing economy, buying time megatrends gain ground in China
Over 50% of the Chinese consumers engaged in sharing economy in 2019.
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1. Marks & Spencer exits Philippine market after nearly 40 years 2. How can retailers turn AI agents into real profit drivers? 3. Deliveroo parent exits Singapore and Japan as multi-month review cites conditions 4. AI moves beyond analytics as APAC retailers digitise operations 5. New ACG store in Beijing marks Nike’s return to outdoor performanceResource Center
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Event News
He explores where the biggest value opportunities lie whilst emphasising the need to balance standardised scale with deliberate localisation across diverse markets.
Commentary
The festive season is a revenue moment – don't let friction or fraud derail it