, China

Ten brands offer online after-sales service on Tmall Luxury Pavilion

Joining the service are Gucci, Van Cleef & Arpels, and Burberry.

More than ten luxury brands have partnered with Alibaba’s flagship luxury platform Tmall Luxury Pavilion to offer online after-sales services traditionally available only in physical stores, the retail giant announced in a news release.

Gucci, Van Cleef & Arpels, and Burberry are among the luxury brands offering the services. Shoppers from lower-tier cities where no physical luxury stores are located can book the services online and send their products to the brands for free.

Swiss watchmaker Chopard will offer cleaning and regulate products sold on the platform. Designer shoe brand Rene Caovilla can help consumers reattach rhinestones that have fallen off to their high-heels. Meanwhile, Burberry is offering to clean its signature trench coats.

Tmall Luxury Pavilion hosts more than 200 luxury and designer brands, the company said.

Follow the link s for more news on

Join Retail Asia community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!