Shopee Malaysia launches On-Time Guarantee Program to ensure timely deliveries

Customers will receive a RM5 voucher for deliveries that exceed the estimated delivery date provided.

Shopee Malaysia has officially rolled out the On-Time Guarantee program aimed at ensuring prompt order fulfilment through all Shopee supported logistics channels.

As part of the program, customers will receive a $1 (RM5) voucher for deliveries that exceed the estimated delivery date provided.

The On-Time Guarantee program strengthens Shopee's commitment to seamless and secure shopping for digital-savvy buyers. This means faster and more flexible delivery options such as next day delivery, instant delivery, and more Shopee self-collection points for Malaysians.

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“Shopee is consistently implementing new practices to meet and anticipate the needs of both our buyers and sellers,” said Ming Kit Tan, head of Marketing and Business Intelligence at Shopee Malaysia.

“This initiative aims to solidify buyer confidence by ensuring timely deliveries, underscoring the critical role that trust in fulfilment practices plays for Malaysians,” she added.

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