ZALORA

ZALORA is part of Global Fashion Group, the leading fashion and lifestyle online destination in growth markets. It offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women.

See below for the Latest ZALORA News, Analysis, Profit Results, Share Price Information, and Commentary. 

ZALORA secures win at Retail Asia Awards 2024 for ZALORAYA fashion show

The offline event was attended by A-list celebrities and the company’s CEO.

ZALORA secures win at Retail Asia Awards 2024 for ZALORAYA fashion show

The offline event was attended by A-list celebrities and the company’s CEO.

ZALORA launches AI-powered customer service chatbot in Southeast Asia

The chatbot can access personalised information on orders, deliveries, and returns.

ZALORA eyes growth via platform services in Southeast Asia

Its B2B platform services and e-commerce solutions accounted for 9% of its revenue last year.

ZALORA ramps up sustainability amidst rising demand for eco-products

Customers of ZALORA who shop for sustainable products are increasing year by year.

Two reasons why Zalora’s fulfilment centre skipped futurism

ZALORA’s strategy enables the processing of up to 200,000 orders daily.

Zalora enhances SEA market entry with flexible fulfilment options

Expanded services cater to brands entering Southeast Asia, optimising logistics and compliance with regional regulations.

Zalora enhances Malaysian hub for greater market reach

Strategic upgrades and focused operations boost Zalora’s delivery efficiency and customer service across Southeast Asia.

E-commerce growth challenges APAC retail

Traditional retail adapts amidst e-commerce expansion in APAC, Zalora innovates to compete.

ZALORA seizes opportunity in revenge tourists’ purchasing power

The e-commerce platform added more travel-related items catering to the rise in travel searches from customers.

Zalora integrates AI for enhanced customer experience

AI also helped the company in automating production services.

Four key incentives for fragmented e-commerce buyers in SEA

Marketing and payment executives of top e-commerce sites advise offering a variety of financial solutions to consumers.

How personalisation boosted Zalora’s consumer engagement

Experimenting with personalisation products can increase ROI, according to Zalora’s in-house expert

Retail Asia Awards 2023 Winner: ZALORA

ZALORA nabs the Pop-Up Retail Project of the Year - Malaysia award at the Retail Asia Awards 2023.

ZALORA’s #ZALORAYA2023 Takes Home Pop-up Retail Project of the Year - Malaysia at Retail Asia Awards 2023

The online retailer brings its internet-based shopping experience and brand savvy to the real world with a new pop-up store in Malaysia.

ZALORA expands regional fulfilment hub in Malaysia

With a 50% expansion, it increased its capacity to house 7 million items. 

Indonesia, Phl struggle to keep up with Southeast Asia’s cashless drive

Zalora reports growth of digital payments to 81.20% in 2022, as connectivity and digitisation fueled hyperconsumerism in the region.

Zalora creates a seamless shopping journey from intent to delivery

ZALORA’s Chief Revenue and Marketing Officer, Achint Setia, spoke about the latest Southeast Asia Trends report for 2022 in an interview. Setia discussed how businesses pivoted to digital during the pandemic and how this led to the development of ‘shopper tainment’, which involves entertaining users while they shop. Setia also noted that offline searches for restaurants and malls have increased significantly, leading to a strong uptick in demand for consumer products such as swimwear, sunscreen, and athleisure. The report also found that consumers are increasingly comfortable with both real and virtual worlds and are constantly struggling between the two. Thus, there is an increased demand for personalized shopping journeys that are more humanized. Setia mentioned that ZALORA has taken initiatives to bridge the gap between online and offline shopping experiences by partnering with leading brands in Southeast Asia and creating innovative shopping experiences through pop-up activations. Setia highlighted that businesses need to constantly adapt to the evolving economic and political situation and that it is important to streamline experiences across touchpoints and to constantly go back to the customer to understand what makes their shopping journey more convenient.