JD.com introduces free at home return service

The “Free At-Home Return” option will be featured on 90% of products on the site.  

JD.com has introduced an at-home return service called the “Free At-Home Return”, offering a convenient option for customers on their purchases.

Introduced on 22 February, the service provides the choice of returns and exchanges of items that contain the “Free At-Home Return” tag, applying to products sold directly by JD.com, regardless of size, weight, and quantity.

The major online retailer aims to eliminate the burden of return shipping fees, providing a straightforward and cost-effective option for customers and improving the shopping experience for customers.

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JD.com also plans to encourage third-party merchants and sellers to partake in the initiative, straying away from the retailer’s self-operated model. It has also set plans to integrate over 90% of products on the site with the “Free At-Home Return” service.

Alongside the initiative, JD.com has featured the “Large Item Shipping Insurance” service, offering two complimentary pick-up services each year for large items, with a limit of over $700 (5,000 yuan). This enables customers to save over $1400 (10,000 yuan).