, China
Logo of JD.com

JD.com introduces free at home return service

The “Free At-Home Return” option will be featured on 90% of products on the site.  

JD.com has introduced an at-home return service called the “Free At-Home Return”, offering a convenient option for customers on their purchases.

Introduced on 22 February, the service provides the choice of returns and exchanges of items that contain the “Free At-Home Return” tag, applying to products sold directly by JD.com, regardless of size, weight, and quantity.

The major online retailer aims to eliminate the burden of return shipping fees, providing a straightforward and cost-effective option for customers and improving the shopping experience for customers.

ALSO READ: JD.com could compete with Amazon in the UK with Currys acquisition

JD.com also plans to encourage third-party merchants and sellers to partake in the initiative, straying away from the retailer’s self-operated model. It has also set plans to integrate over 90% of products on the site with the “Free At-Home Return” service.

Alongside the initiative, JD.com has featured the “Large Item Shipping Insurance” service, offering two complimentary pick-up services each year for large items, with a limit of over $700 (5,000 yuan). This enables customers to save over $1400 (10,000 yuan).

Follow the link for more news on

Join Retail Asia community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Top News

How cost-per-wear redefines fashion value
This metric evaluates an item's value based on its frequency of use, lifespan, and resale potential.
What tech innovations retailers are investing in
They are now increasingly adopting digital interfaces, simplified shopping, and data-driven retail.
Malaysia's e-commerce market to grow by 12.8% in 2024
Alternative payment methods accounted for 35.7% of e-commerce transactions in 2023.