Omnichannel
APAC retailers face pressure to adapt to tech, consumer shifts
APAC retailers face pressure to adapt to tech, consumer shifts
AI advancements, data analytics, and omnichannel strategies are reshaping the future of retail in the region.
Maintaining O+O presence key for Hong Kong retailers’ operations
Offline-plus-online will help attract more consumers whilst travel is still restricted.
Omnichannel is the way forward for APAC retailers
As physical stores reopen, online spending may drop to 13.4% by end-2021 but never below pre-COVID levels.
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The goal is to unify systems and teams for a seamless customer experience.
