Malcolm Koh
Retail Asia and Zendesk webinar addresses the impact of customer experience maturity in today’s agile retail landscape
Retail Asia and Zendesk webinar addresses the impact of customer experience maturity in today’s agile retail landscape
Zendesk’s Director of CX Practice laid out 7 best practices that firms should adopt to elevate their CX game.
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1. Asian retailers turn POS systems into real-time marketing tools 2. Lacoste expands Hong Kong presence with new Pedder Building flagship 3. CP AXTRA and Ayala Group sign MoC to boost Makro Mall development in Thailand 4. Sri Lanka opens downtown duty-free shopping as CDFG enters Port City market 5. Toys“R”Us Hong Kong reopens flagship Ocean Terminal store with IP zonesResource Center
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Jun
03
Event News
Malaysia FMCG shelves under pressure as SKU launches increase
The country recorded over 12,000 new SKUs launched last year.
Commentary
How Asia’s retailers can prepare for AI-first commerce
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Why e-commerce winners in SEA are rethinking operating models