, Singapore

Check out FamilyMart's new stores across Asia

The company rolled out its first drive-through store in Malaysia.

FamilyMart has opened several new convenience stores in Malaysia, the Philippines and Japan, offering something new for each market, IGD has reported.

In Malaysia, the company rolled out its first drive-through store located at Berkeley Uptown, Klang, Selangor. Products such as oden and skewers of assorted items such as fish ball and tofu, bento, ice cream and soft drinks are available to order.

At the same time, the company opened its first store in Perak, a state in the north west of Malaysia. It came with a one week special offer, where customers can enjoy 25% off for soft ice cream, brown sugar bubble milk tea, frappes and coffee.

Although the company started by focusing its operations in Kuala Lumpur, the retailer has since grown its presence in other cities. It is now moving into neighbourhoods where rents are cheaper, IGD noted.

The company also launched a new multipurpose forecourt in the Philippines. Oil company Phoenix launched its first Phoenix Block, bringing together all of its brands under one roof, including a FamilyMart store. Located in Sucat Skyway, it spans more than 3,000 sqm, twice the size of its standard forecourts.

In Japan, FamilyMart has partnered Touch To Go (TTG) to install a new unstaffed payment system at a store located near Tokyo Station. The technology enables the store to require just one employee.

Instead, it uses cameras on the ceiling and sensors on the shelves to determine what products customers have picked up. The store trades under the Famima banner and carries about 700 items, five-times fewer than a typical FamilyMart, but also one-third smaller at about 40 sqm.

However, unlike ‘Just Walk Out’ technology, customers need to stand in a designated zone where the cost of their purchases are automatically calculated and shown on a touch screen checkout. They can then pay like at any other convenience store, including cash.

Join Retail Asia community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!


ION Orchard marks 15 years as a premier retail destination
The mall is proactive in conducting surveys to identify trends and optimise its tenant mix.
Thai developer says malls stand out as ‘offline super apps’
The tangible business model for entertainment, dining, and retail under one roof still works, and improves with technology.