The Future of Retail CX has arrived: Is your business ready for the challenge?

Zendesk to spearhead discussion on leveraging messaging in the retail landscape.

The digital dynamic in Asia’s market continues to grow at a rapid rate, further accelerated by lockdowns caused by the COVID-19 pandemic. 

Businesses are now challenged to reach customers in a low physical contact world and still make the experience enjoyable for consumers.  Keeping consistent contact with customers is now a must for businesses as consumers demand more real time response for their needs.

Gathering industry leaders in customer experience and client care, Zendesk is hosting a 60-minute webinar titled The CX Era: Creating end-to-end digital experiences for retail customers to discuss the value of messaging in the retail landscape and adopting good messaging practices.

Zendesk is inviting various heads in the customer experience and customer care division of top firms to discuss customer engagement, boost agent efficiency and talk about the best tools to help work faster and smarter.

The CX Era: Creating end-to-end digital experiences for retail customers webinar is set to commence on 8 December 2021, 3PM SGT.