JD Pet launches free online veterinary services

It offers 30-minute online consultations via videos, pictures, and text.

JD’s pet retailing arm will offer free all-day online veterinary consultation services on its online platform, the first in China’s pet industry to offer video consultation, the company announced in a media release.

The platform offers 30-minute online consultation services provided by professional and practising veterinarians via videos, pictures, and text.

JD aims to address complaints from pet owners about offline veterinary services for a lack of transparency, high costs for offline medical services for pets, unprofessional veterinarians, and inconvenient transportation.

On its online platform, JD Pet offers a variety of pet-related products, such as pet food, snacks, toys, clothes, daily products, smart products, over-the-counter drugs; and services, such as bathing, grooming, vaccination, and sterilization.