RA Summit

Retailers must know their clients "like a best friend."

China is moving upstream into high-value R&D and components—opening the door for Southeast Asia.

Pang Dong Lai’s consumer-first model shows how small chains can stand up to global giants.

Social commerce and AI chatbots also enhance online experiences.

The company eyes cutting its Asia SKUs from 1,800 to 1,250 this year.

PwC’s Chik Aun Foo warns that competing on cost alone leaves companies in a 'bloody fight.'

Local brands like Design Orchard and New Baru lead the way.

The challenges are deeply interconnected, exposing the structural fragility of supply chains across the region.

He outlines how content, connection, and conversion power TikTok Shop’s closed-loop model.

AI trolleys guide shoppers through the store.

Isolated technology investments often fail to deliver results.