2022 Digital Trends: APAC in Focus
APAC businesses lag in having skills for digital customer experience delivery
APAC businesses lag in having skills for digital customer experience delivery
Around 80% of APAC businesses are worried about the lack of skills for digital customer experience delivery.
APAC businesses leads in customer experience investment: report
About 60% of made investment in customer experience, higher than other regions.
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He explores where the biggest value opportunities lie whilst emphasising the need to balance standardised scale with deliberate localisation across diverse markets.
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The festive season is a revenue moment – don't let friction or fraud derail it