2022 Digital Trends: APAC in Focus
APAC businesses lag in having skills for digital customer experience delivery
APAC businesses lag in having skills for digital customer experience delivery
Around 80% of APAC businesses are worried about the lack of skills for digital customer experience delivery.
APAC businesses leads in customer experience investment: report
About 60% of made investment in customer experience, higher than other regions.
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1. Only 9% of Singapore online shoppers qualify as savvy, report says 2. Retail competition drives push into higher margins from non-product sales 3. Tourism and high-value demand drive Hong Kong retail momentum 4. Singapore’s stronger tourist arrivals fail to translate into stronger retail sales 5. India e‑commerce growth to hit fastest pace in 5 yearsResource Center
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