Blackbox Research
Blackbox is a leading decision science solutions and advisory firm. Founded in Singapore in 2001, it works with local and global organisations across the public, private, and social sectors, offering consumer, business, and community-wide perspectives on contemporary problems and challenges. It monitors emerging trends both regionally and globally with the main aim of signalling potential changes of significance before they occur.
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E-commerce
Why e-commerce needs a shift towards customer-centred priorities
A unified customer experience across both physical and digital platforms is crucial.