SAP
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Retail Asia welcomes Aditya Utama at the ‘Customers take center stage’ virtual round table
Retail Asia welcomes Aditya Utama at the ‘Customers take center stage’ virtual round table
SAP’s retail industry business architect led the discussion on the importance of customer experience in today’s retail platform.
Alfred Choy on online and physical stores: Balancing both is key to a retailer’s success
Despite digitisation efforts amongst retailers, SAP’s sales director believes that physical stores are still important for delivering an end-to-end customer experience.
SAP lays out groundwork for customer-centricity and digitisation for retailers
A “new world of customer experience” and innovation await retail businesses during the pandemic.
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1. Luxury retail rental growth slows globally as market turns selective 2. Uniqlo unveils cooling pop-up as Singapore hits record heat stress 3. Why e-commerce winners in SEA are rethinking operating models 4. APAC drives online grocery’s trillion-dollar growth path 5. Indonesian retailers push for unified omnichannel systems as consumer expectations riseResource Center
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Retailers are shifting towards emotional engagement and omnichannel experiences to retain customers.
Commentary
Protecting Indonesia’s retail businesses through resilient cellular connectivity
Why e-commerce winners in SEA are rethinking operating models
Why flexible storage is the backbone of the pop-up economy
How point of sale became the hub for customer experience