Empower Asian retail growth through advanced self-service solutions

Leading the Asian retail industry signifies riding the wave of technological advancements, making the shift towards consumers’ need for self-service solutions. 

With the rising need for control in shopping journeys amongst consumers, the need for self-service solutions surges. The Asian market, as a dynamic region, requires an adequate approach to its distinct opportunities and challenges for retailers.

Addressing these unique considerations, global retail technology company Diebold Nixdorf developed tailored solutions in collaboration with Asian retailers.

Tailored self-service experiences

According to Matt Redwood, Vice President of Retail Technology Solutions at Diebold Nixdorf, the company crafted self-service solutions that cater to consumer demands and preferences. Modularity and flexibility, uptime and reliability, scalability, openness and integration, as well as efficient store operations, were the essential considerations for an exceptional consumer journey. 

Its DN Series EASY, for instance, serves as a comprehensive platform for retailers as it can be tailored to meet the specific needs of different retail environments. “It provides a very high degree of configurability with a variety of options for cash modules, screen sizes, peripherals, and deployment options,” Redwood said.

The DN Series EASY also ensures high device availability with DN AllConnect Services^SM for Retail and supports on-site scalability.

Its DN Vynamic^® Self-Service software offers flexibility that integrates easily with existing POS Software Solutions. Enhancing the self-service experience, it has advanced features including age verification, produce recognition, and more.

With regards to operational efficiency, Diebold Nixdorf’s Vynamic Self-Service Store and Enterprise Manager strengthens staff efficiency by providing real-time updates and a user-friendly web application for managing store operations. Designed to integrate new innovations rapidly, the DN Series EASY ensures retailers can stay ahead of evolving consumer demands and market trends.

The DN Series EASY is specifically designed to meet the diverse needs of retailers across the Asia-Pacific region (APAC). The company built it with four core principles in mind: right-sizing versus “one size fits all,” true agility and scalability, minimising downtime, and continuous innovation ethos.

Bernard Grellier, the company’s General Manager of Asia (Retail) further highlighted the impact of the DN Series EASY for APAC retailers. “By prioritising open architecture, constant availability, modular design, and integrating DN Series EASY innovations, retailers in APAC could create customised solutions and break down barriers when implementing the right solutions for stores and customers,” he said.

Revolutionising retail with data-driven insights and Storevolution™

Whilst Diebold Nixdorf offers innovative self-service solutions, what truly sets it apart is its Storevolution™ Advisory Services. With a focus on insights and a deep understanding of the modern shopper experience, it provides expert consulting tools and a data-driven methodology, whilst addressing retailer challenges such as integrating self-service technology, customer adoption, and online-to-offline (O2O) integration.

By partnering with Diebold Nixdorf, retailers can reduce costs and boost revenue through checkout optimisation. Storevolution™ Advisory Services can also analyse stores, customers, and strategies to calculate the specific return on investment using the approach and tools, whilst offering a sustainable process for ongoing optimisation as businesses evolve. Consumers also reap some of these benefits as Storevolution™ offers convenience through improved checkout availability, optimised service areas, and swift customer transactions amongst others.

Storevolution™ Advisory Services was built around four guiding principles — consumer centricity, store digitalisation, high connectivity, and Store-as-a-Service — ensuring a satisfactory journey for staff and consumers.

Ensuring reliability, adaptability in the Asian market

Grellier underscored how Diebold Nixdorf developed their services whilst bearing in mind the country-specific cultural shopping habits in the Asian market, blending them with best practices from more mature markets. “Rather than merely developing new technology with a pure product focus, we understand that in today's interconnected commerce environment, a broader, integrated approach is essential,” he said.

Adhering to its mission statement, “We Design, Enable, and Operate Sustainable Consumer and Staff Journeys,” the company addresses the key considerations for retailers in the region in building a seamless and rewarding consumer journey. Amongst these are store digitalisation and customer centricity, wherein self-service, POS, and mobility are emphasised whilst online and offline experiences are bridged.

It further addresses the need to connect with digital applications in an open application programming interface (API) environment and highlights Store-as-a-Service, where end-to-end journeys and international expansion are managed.

The future of self-service solutions

Sharing the company’s vision for the future of self-service amidst the rise of artificial intelligence (AI) solutions, Redwood said, “The self-service landscape is constantly evolving, and Diebold Nixdorf is at the forefront of innovation. We believe emerging technologies like AI will play a transformative role in shaping the future of self-service solutions.”

Redwood believes that the self-service landscape will be capable of detecting fraud and preventing loss through analysing purchase patterns and identifying anomalies that might indicate potential theft; streamlining self-checkout through an AI-powered object recognition that could eliminate the need for manual scanning; and enhancing personalisation by analysing customer data based on past purchases.

With these advancements, AI will play a transformative role in shaping the future of self-service solutions, ensuring a more efficient and tailored shopping experience for consumers.

Committed to improvement, Diebold Nixdorf invests in the right technology to eliminate friction points that lower efficiency and the consumer experience. Be part of the innovation. Reach out to Diebold Nixdorf at https://www.dieboldnixdorf.com/en-us/contact-us/.