Retail Asia Summit - Malaysia

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April 17, 2025 | 8:30 AM to 5:00 PM | Grand Ballroom 2, 1st Floor, Renaissance Kuala Lumpur Hotel & Convention Centre, Malaysia

TICKETS HERE

Overview Retail Asia Summit - Malaysia - 2025

As the retail sector in Malaysia undergoes significant transformation driven by technology and evolving consumer expectations, Retail Asia presents the Retail Asia Summit - Malaysia taking place on 17 April 2025, to equip industry leaders with the strategies and insights needed to navigate these transformative changes.

Under the theme of "Retail Technology and the Future of Consumer Engagement in Malaysia," the summit will delve into the AI-driven innovations, regulatory developments, and customer-centric initiatives transforming Malaysia's retail industry.

Retail Asia invites you to join this important event and hear from industry leaders as they share insights and strategies essential for navigating the future of retail in Malaysia.

Venue: Grand Ballroom 2, 1st Floor, Renaissance Kuala Lumpur Hotel & Convention Centre, Malaysia

Event Day:

Apr 17, 2025

Why the Retail Asia Summit 2025 is the must-attend event:

CONNECT

Network with Malaysia’s leading retail innovators and decision-makers. Build strategic partnerships with key players shaping the future of retail in the country.

EXPLORE

Gain unique insights into Malaysia’s evolving consumer behaviours and regulatory landscape. Learn how local retailers are adapting to emerging trends in AI and e-commerce.

INNOVATE

Discover cutting-edge retail technologies and customer engagement strategies tailored to the Malaysian market. Explore how AI-driven tools are enhancing operational efficiency and customer satisfaction.

THRIVE

Equip your business with actionable strategies to stay competitive in Malaysia’s dynamic retail environment. Leverage insights to drive growth and adapt to the industry’s rapid digital transformation.

SPEAKERS

Opal Wu

Associate Partner
McKinsey & Company

Andrea Carnino

Principal Consultant
Argon & Co

Phillip Yong

Head of AEON Ventures
AEON Malaysia

Yen Thng (Ostwin) Paw

Sustainability & Impact Officer
Alpro Pharmacy

CEO
Alpro Foundation

Sharon Choe

Head of Digital
Baskin-Robbins

Rakesh Mani

Partner
PwC

Cheah Lee Sun

Director
SPX Express

Sachin Suresh

Business Head (South East Asia) - Babyshop
Landmark Group

Ben Chin

Head of Digital Business
Jaya Grocer

Hugo Texier

Partner Consumer Goods and Retail Asia
Roland Berger

Nur Azre Abdul Aziz

Director of Strategic Partnerships
TikTok Shop Malaysia

Jane Lattimore

Group Service Line Leader – Market Strategy & Understanding, Innovation & Public Affairs
Ipsos Malaysia

Yuichi Ota

Partner
YCP

Azwan Ahimmat

Director of Property & Finance, Director of Marketing & Customer Experience
Mydin Mohamed Holdings Bhd

Allison Chong

Regional Head of Apparel
ZALORA

Azry Rasyeqa Rafflee

Group Head of Customer Experience
FashionValet

Low Ngai Yuen

Chief Merchandise & Marketing Officer
AEON Co.

View All

Agenda

8:30 - 9:00 AM REGISTRATION

9:05 - 9:10 AM Welcome Remarks

Tim Charlton, Publisher, Retail Asia

9:10 - 9:25 AM Opening Speaker

9:25 - 9:45 AM Keynote Speaker

Opal Wu, Associate Partner, McKinsey & Company

9:45 - 10:05 AM Speaker 3: Is Omnichannel Just Retail’s Way of Saying ‘We’re Lost’?

Low Ngai Yuen, Chief Merchandise & Marketing Officer, AEON Co.

10:05 -10:35 AM Panel Session 1: AI-Driven Retail: Enhancing Efficiency and Personalisation

Moderator:

Andrea Carnino, Principal Consultant, Argon & Co

Panelists:

Phillip Yong, Head of AEON Ventures, AEON Malaysia
Yen Thng (Ostwin) Paw, Sustainability & Impact Officer of Alpro Pharmacy, CEO of Alpro Foundation
Sharon Choe, Head of Digital, Baskin-Robbins

10:35 - 11:15 AM NETWORKING BREAK

11:15 - 11:35 AM Speaker 4

Rakesh Mani, Partner, PwC

11:35 - 11:55 AM Speaker 5

11:55 - 12:25 PM Panel Session 2: Scaling E-Commerce in Malaysia: Strategies for Long-Term Growth

Panelists:

Cheah Lee Sun, Director, SPX Express
Sachin Suresh, Business Head (South East Asia) - Babyshop, Landmark Group
Ben Chin, Head of Digital Business, Jaya Grocer

12:25 - 2:00 PM MIDDAY BREAK

2:00 - 2:20 PM Speaker 6

Hugo Texier, Partner Consumer Goods and Retail Asia, Roland Berger

2:20 - 2:40 PM Speaker 7: The Future of E-Commerce: TikTok Shop's Full-Funnel

Nur Azre Abdul Aziz, Director of Strategic Partnerships, TikTok Shop Malaysia

2:40 - 3:00 PM Speaker 8

Jane Lattimore, Group Service Line Leader – Market Strategy & Understanding, Innovation & Public Affairs, Ipsos Malaysia

3:00 - 3:30 PM NETWORKING BREAK

3:30 - 3:50 PM Speaker 9

Yuichi Ota, Partner, YCP

3:50 - 4:10 PM Speaker 10

4:10 - 4:40 PM Panel Session 3: Reinventing Retail Business Models: The Future of Shopping in Malaysia

Moderator:

Andrea Carnino, Principal Consultant, Argon & Co

Panelists:

Azwan Ahimmat, Director of Property & Finance, Director of Marketing & Customer Experience, Mydin Mohamed Holdings Bhd
Allison Chong, Regional Head of Apparel, ZALORA
Azry Rasyeqa Rafflee, Group Head of Customer Experience, FashionValet

5:00 PM END OF PROGRAM

For inquiries, reach us at

For more details, contact:

Retail Asia Events Team

+65 31581386

[email protected]