Personalizing the omnichannel journey: Customer engagement and retention

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Personalizing the omnichannel journey: Customer engagement and retention

10 Nov 2022 | 10:00 AM to 1:00 PM SGT | The Fullerton Hotel Singapore

Roundtable Discussion OVERVIEW

In a hyper-competitive and fragmented Singapore market, the shift in buying preferences and habits have contributed to omnichannel experiences replacing traditional in-store purchases. Brands need to constantly adapt and innovate to retain their tech-savvy and mobile-first young consumers.

Personalisation has become essential for customer retention, and data protection has taken on greater importance amongst consumers. Understanding the customers with the help of data using the right technology can help brands curate personalised experiences and build customer loyalty. Hence, choosing the right technological platform that can deliver and boost a brand’s growth multifold is the need of the hour.

Venue: The Inland Revenue Room, Lower Lobby, The Fullerton Hotel Singapore

This event will talk about:

CONNECT

  • How have consumer behaviours changed?

 

  • How can real-time analytics and customer insights help businesses maximize productivity?

D

  • What impact has this had on retail operations?

 

  • What strategies and technologies are leaders exploring to drive customer retention and loyalty?

SPEAKER/PANELIST

Santosh Reddy

Santosh Reddy

Vice President - Sales & Marketing
Capillary Technologies

Elaine Heng

Elaine Heng

Chief Executive Officer (Retail Business)
FairPrice Group

AGENDA

10:00 AM - 10:15 AM – Welcome Coffee Break

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10:15 AM - 10:20 AM – Welcome Remarks

Simon Hyett, Host/ Moderator, Retail Asia

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10:20 AM - 10:30 AM – Capillary Technology Speaking Session

Santosh Reddy, Vice President - Sales & Marketing, Capillary Technologies

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10:30 AM - 10:40 AM – Speaking Session 2

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10:40 AM - 11:40 AM – Panel Discussion / Q&A

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11:40 AM - 11:45 AM – Closing Remarks

Simon Hyett, Host/ Moderator, Retail Asia

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11:45 AM - 12:45 PM – Networking / Lunch

 

Contact Us

For more details, contact:

Retail Asia Events Team

+65 3158 1386

[email protected]

SPEAKER/PANELIST

Santosh Reddy

Santosh Reddy

Vice President - Sales & Marketing
Capillary Technologies

Elaine Heng

Elaine Heng

Chief Executive Officer (Retail Business)
FairPrice Group

Event Photos

EVENT PHOTOS