Together, We Innovate - Retail Edition

Day 1: 29 March 2023

11:00 AM - 11:30 AM SGT

Keynote: Accelerate Innovation in Retail

Consumer behaviors and expectations have fundamentally changed. To truly innovate on behalf of customers, retailers need to re-evaluate friction points to accelerate innovation and digital transformation. Join Robyn Hill as she explores how retailers can respond to a wave of heightened customer expectations for frictionless engagements leveraging Amazon’s approach to innovation. What does the future of frictionless customer engagements look like across physical retail, digital commerce and customer service?

Speakers:

• Robyn Hill, Head of Retail/CPG, APAC at AWS

11:35 AM - 12:05 PM SGT

Set Your Retail Data in Motion: How SOCAR Unlock Customer Re-engagement with Confluent Cloud on AWS

Hear from SOCAR Malaysia on how they built their event-driven architecture and modern data pipelines initiatives to drive true Customer 360, in-app “Super Referral Program'' and real–time analytics to improve operational efficiency, attain better customer experience and increase market competitiveness through Confluent Cloud. Together with AWS Cloud, we can help you streamline your infrastructure, increase development velocity, build new real-time use cases, and analyze your data faster.

Speakers:

• Besher Aboujeeb, Lead Backend Engineer at SOCAR Mobility Malaysia
• Benjamin Im, Head of Technology at SOCAR Mobility Malaysia
• Jayden Kan, Senior Account Executive at Confluent

12:10 PM - 12:40 PM SGT

Winning the retail battle with modern centralized supplier collaboration

We live in an increasingly interdependent marketplace, connected by global flows of goods, services, data, capital, and people. With no region being self-reliant, it is imperative for retailers to build a hyperconnected and transparent supplier collaboration framework with customers, suppliers, and stakeholders to increase resilience, agility, and scalability.

Hear from Jom Catanghal as he deep dives into the untapped potential and opportunities of modern, centralized supplier collaboration.

Speakers:

• Jom Catanghal, Deputy CIO at Robinsons Retail
• Devank Kumar, Senior Product Marketing Manager at Algonomy

12:45 PM - 13:15 PM SGT

Let Buyers and Sellers Chat More Effectively to Increase Transaction Velocity and User Engagement

Carousell is a multi-category classifieds and recommerce marketplace that makes selling as easy as taking a photo, buying as simple as chatting. As such, real-time communication is core to the app’s functions. Join Damiano Tietto as he shares how Carousell optimizes the efficiency of conversations by leveraging suggested replies and system messages to give users more choice in how they prefer to interact with each other. Be it having chats that are more transactional (quick and direct) or relational (bonding over shared hobbies), providing a great communication experience that will meet the needs of users is imperative to increasing transaction velocity and user engagement.

Speakers:

• Damiano Tietto, Director of Engineering at Carousell

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Day 2: 30 March 2023

11:00 AM - 11:30 AM SGT

Keynote: The future of retail

Businesses are racing towards the adoption of a new generation of technologies, AI and data. Together with a shift in consumer behavior throughout the length and breadth of the retail world, we are now at the cusp of accelerated transformation.

What is the store of the future and what will it look like? How can the digital supply chain be more agile and resilient? How can retailers maximize the use of data for personalization? How can rapidly changing consumer expectations be better aligned and met?

Deep dive into these topics with Andal Alwan and Anurag Saluja at our fireside chat as they discuss upcoming macro trends and their impact on retail. They will provide insights on how their organizational partnership leveraged innovative retail solutions to stay ahead.

Speakers:

• Andal Alwan, Regional Head – APAC, Consumer Goods, Retail and Logistics at Infosys
• Anurag Saluja, APAC Retail Partner Leader at AWS

11:35 AM - 12:05 PM SGT

Spinning up the Search and Discovery Flywheel

60% of shoppers say they are more likely to be repeat customers when offered personalized shopping experiences. Knowing your customers has never been more important than it is now; consumers and shoppers want brands to know them as well as they know the brands. From every touchpoint and channel across their individualized journeys, they desire a unique and emotionally connected shopping experience.

Explore these insights with Liam Hutchinson and Luciana Amaral as they share industry insights on how to optimize important e-commerce journeys to build a winning strategy for your brand and business.

Speakers:

• Liam Hutchinson, Group Director of Product & UX at Zalora
• Luciana Amaral, Fashion Industry Lead at ViSenze

12:10 PM - 12:40 PM SGT

Listing Solutions for Global Brands: The Fossil Case Study

Fossil Group is a global fashion design and manufacturing company with an extensive wholesale distribution network. This case study will show they leveraged Vinculum's Catalog listing tool, Vin Lister, to easily list, manage their catalogs & sell across 40+ marketplaces in 9 countries.

Speakers:

• Sharath Kumar N, Product Manager at Fossil
• Sayeed Peer Zada, Product Manager at Vinculum

12:45 PM - 13:15 PM SGT

Optimizing Retail Operations through Data Automation

The world we live in is becoming increasingly fast-paced. Innovations in technology and machine learning have empowered consumers and shoppers to make quicker decisions. As a result, there are growing expectations on fast order management and fulfillment.

There is opportunity for retail companies to maximize the use of their data, including Purchasing Orders (PO), to improve operations. Join Lih Kang Sum as he shares how Pelangi Bookstore leveraged and automated its data processing to optimize operations. Through the use of an AI-powered solution by Axrail, his organization replaced its manual processes, leading to increased productivity and profitability.

Speakers:

• Sum Lih Kang, Executive Director at Pelangi Publishing Group Bhd.
• Julia Choo, Strategic Initiative BD at Axrail