Future of retail: Top tech trends shaping omnichannel success in 2023
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Overview Future of retail: Top tech trends shaping omnichannel success in 2023
The shift towards a hybrid shopping lifestyle has become a reality. Unexpected circumstances have changed how we work and live - one of those changes accelerated the adoption of online shopping behaviors, and customers today are accustomed to the speed and convenience of buying items digitally. At the same time, as stores reopen, customers have flocked back to physical stores, while expecting the same experience and ease of shopping they get online. With consumer behavior evolving and new technologies emerging, retailers must find new ways to keep their businesses abreast of these changes or risk getting left behind. One of the key challenges facing all retailers, whether big or small, is ensuring a seamless online and in store shopping experience to meet customer expectations in an increasingly competitive environment.
In this exclusive webinar entitled “Future of retail: Top tech trends shaping omnichannel success in 2023”, join Retail Asia, together with industry leaders from Zebra Technologies, Amazon Singapore and Microsoft as they discuss key trends and insights around the following topics:
- Current shopping behavior patterns and trends in APAC
- Impactful technologies retailers should look out for in 2023 to enhance the customer experience
- Hybrid shopping: How to create a seamless online and in-store shopping experience
- How frontline workers and retail associates can maximise their work efficiency with the power of tech
The webinar will be open to the retail industry in the region. Those interested in attending may contact the Retail Asia events team at [email protected]. To register, click here.
The webinar will address the following topics:
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- Customer experience enhanced by tech leveraged by retailers
- Hybrid shopping: How to mix online and in-store shopping experience
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- How to enhance capabilities of retail associates with tech
- Addressing challenges in adapting technology
Speakers
George Pepes
APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality
Zebra Technologies
Jan Lim
Country Manager Singapore Marketplace
Amazon
Harsha Illindala
Industry Advocate Director, World Wide Retail & Consumer Goods
Microsoft
Agenda
11:00 AM - 11:05 AM (SGT) - Welcome Remarks and Introduction
Simon Hyett, Contributing Editor (Moderator), Retail Asia
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11:05 AM - 11:15 AM (SGT) - Zebra Technologies Presentation
George Pepes, APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality Zebra Technologies
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11:15 AM - 11:55 AM (SGT) - Panel Discussion & Q&A
Simon Hyett, Contributing Editor (Moderator), Retail Asia
George Pepes, APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality, Zebra Technologies
Jan Lim, Country Manager Singapore Marketplace, Amazon
Harsha Illindala, Industry Advocate Director, World Wide Retail & Consumer Goods, Microsoft
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11:55 AM - 12:00 PM (SGT) - Closing Remarks
Simon Hyett, Contributing Editor (Moderator), Retail Asia
CONTACT US
For more details, contact:
Retail Asia Events Team
+65 3158 1386
Speakers
George Pepes
APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality
Zebra Technologies
Jan Lim
Country Manager Singapore Marketplace
Amazon
Harsha Illindala
Industry Advocate Director, World Wide Retail & Consumer Goods
Microsoft
