Future of retail: Top tech trends shaping omnichannel success in 2023
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Overview Future of retail: Top tech trends shaping omnichannel success in 2023
The shift towards a hybrid shopping lifestyle has become a reality. Unexpected circumstances have changed how we work and live - one of those changes accelerated the adoption of online shopping behaviors, and customers today are accustomed to the speed and convenience of buying items digitally. At the same time, as stores reopen, customers have flocked back to physical stores, while expecting the same experience and ease of shopping they get online. With consumer behavior evolving and new technologies emerging, retailers must find new ways to keep their businesses abreast of these changes or risk getting left behind. One of the key challenges facing all retailers, whether big or small, is ensuring a seamless online and in store shopping experience to meet customer expectations in an increasingly competitive environment.
In this exclusive webinar entitled “Future of retail: Top tech trends shaping omnichannel success in 2023”, join Retail Asia, together with industry leaders from Zebra Technologies, Amazon Singapore and Microsoft as they discuss key trends and insights around the following topics:
- Current shopping behavior patterns and trends in APAC
- Impactful technologies retailers should look out for in 2023 to enhance the customer experience
- Hybrid shopping: How to create a seamless online and in-store shopping experience
- How frontline workers and retail associates can maximise their work efficiency with the power of tech
The webinar will be open to the retail industry in the region. Those interested in attending may contact the Retail Asia events team at businessconference@charltonmediamail.com. To register, click here.
The webinar will address the following topics:
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- Customer experience enhanced by tech leveraged by retailers
- Hybrid shopping: How to mix online and in-store shopping experience


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- How to enhance capabilities of retail associates with tech
- Addressing challenges in adapting technology
Speakers


George Pepes
APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality
Zebra Technologies

APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality
Zebra Technologies
George Pepes is the retail and hospitality solutions marketing lead at Zebra Technologies for Asia Pacific. With more than 20 years of experience, George is well-versed in the areas of automatic identification and communication technologies including; mobile printing and computing, data capture, RFID and the Internet Things (IoT). This is specifically in relation to working with large retail enterprises and channel partners in Australia and New Zealand, pertaining to solutions implementation that help retail businesses reduce cost, and improve their efficiency, market share and customer satisfaction.


Jan Lim
Country Manager Singapore Marketplace
Amazon


Harsha Illindala
Industry Advocate Director, World Wide Retail & Consumer Goods
Microsoft

Industry Advocate Director, World Wide Retail & Consumer Goods
Microsoft
A Platinum award winner within his short tenure at Microsoft, Harsha is a passionate advocate of using technology to transform and improve business results. He has worked with Microsoft’s leading retail and consumer goods customers in Asia (across ANZ, Japan and South East Asia) and supported them in setting up multi-horizon / multi-year partnerships with Microsoft, spanning areas like intelligent stores, deploying AI and IOT in supply chain, creating new customer experiences and elevating employee engagement levels.
Prior to Microsoft, Harsha worked for 17 years at Blue Yonder, the leasing Supply Chain solutions company as a VP of Solutions and Industry Strategy, holding many roles in consulting and implementation prior to that.
As creators and innovators design inspiring new ideas, Harsha believes that technology has made business in general and supply chains more efficient in delivering these ideas into the hands of the consumer. He has spent his 24+ year career as a user and supporter of these technologies: advising customers in their roadmaps, undertaking and delivering projects.
Agenda
11:00 AM - 11:05 AM (SGT) - Welcome Remarks and Introduction
Simon Hyett, Contributing Editor (Moderator), Retail Asia
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11:05 AM - 11:15 AM (SGT) - Zebra Technologies Presentation
George Pepes, APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality Zebra Technologies
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11:15 AM - 11:55 AM (SGT) - Panel Discussion & Q&A
Simon Hyett, Contributing Editor (Moderator), Retail Asia
George Pepes, APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality, Zebra Technologies
Jan Lim, Country Manager Singapore Marketplace, Amazon
Harsha Illindala, Industry Advocate Director, World Wide Retail & Consumer Goods, Microsoft
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11:55 AM - 12:00 PM (SGT) - Closing Remarks
Simon Hyett, Contributing Editor (Moderator), Retail Asia
CONTACT US
For more details, contact:
Retail Asia Events Team
+65 3158 1386
businessconference@charltonmediamail.com
Speakers


George Pepes
APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality
Zebra Technologies

APAC Vertical Solutions and Marketing Lead Retail, Healthcare and Hospitality
Zebra Technologies
George Pepes is the retail and hospitality solutions marketing lead at Zebra Technologies for Asia Pacific. With more than 20 years of experience, George is well-versed in the areas of automatic identification and communication technologies including; mobile printing and computing, data capture, RFID and the Internet Things (IoT). This is specifically in relation to working with large retail enterprises and channel partners in Australia and New Zealand, pertaining to solutions implementation that help retail businesses reduce cost, and improve their efficiency, market share and customer satisfaction.


Jan Lim
Country Manager Singapore Marketplace
Amazon


Harsha Illindala
Industry Advocate Director, World Wide Retail & Consumer Goods
Microsoft

Industry Advocate Director, World Wide Retail & Consumer Goods
Microsoft
A Platinum award winner within his short tenure at Microsoft, Harsha is a passionate advocate of using technology to transform and improve business results. He has worked with Microsoft’s leading retail and consumer goods customers in Asia (across ANZ, Japan and South East Asia) and supported them in setting up multi-horizon / multi-year partnerships with Microsoft, spanning areas like intelligent stores, deploying AI and IOT in supply chain, creating new customer experiences and elevating employee engagement levels.
Prior to Microsoft, Harsha worked for 17 years at Blue Yonder, the leasing Supply Chain solutions company as a VP of Solutions and Industry Strategy, holding many roles in consulting and implementation prior to that.
As creators and innovators design inspiring new ideas, Harsha believes that technology has made business in general and supply chains more efficient in delivering these ideas into the hands of the consumer. He has spent his 24+ year career as a user and supporter of these technologies: advising customers in their roadmaps, undertaking and delivering projects.